PrimeLending, a PlainsCapital Company Ratings & Reviews

NMLS ID: 13649

PrimeLending, a PlainsCapital Company

4.2 of 5 795 Reviews


Who is PrimeLending, a PlainsCapital Company?

PrimeLending, as a subsidiary of PlainsCapital Corporation, is backed by the financial strength of the leading independent financial services company in Texas. With more than 2.1 billion in assets, PlainsCapital provides the strength and stability to...

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Awards



96% of our customers would recommend this lender. (65 of 68)


Customer Reviews


  • (0) (0)

    Highly Recommend

    Yes, I recommend this lender

    I would recommend this lender to anyone looking for a loan or refi.

    By:   (Southern California)Reviewed On:

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  • (0) (0)

    Underwriters should be reprimanded

    Yes, I recommend this lender

    For putting 3 to 4 families in a particularly difficult situation. After moving in to our new home for a week, the closing was still blocked by the underwriters. Only an email to the president copying all the executives on New Year's Day pushed the loan through. It took only 4 hours to get approved, but very disappointed that I had to push it to the highest level to get it past the underwriting group. Pre-approved should mean pre-approved. All things considered, I would recommend Primelending. Once the ship was righted, it was smooth sailing. It was weathering the storm that the underwriters created that left a bad taste for what should have been an exciting time for me and my family.

    By:   (Triad area, NC)Reviewed On:

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  • (2) (0)

    Scott Wizeman

    Yes, I recommend this lender

    I recently worked with Scott Wizeman from Prime Lending at the Dallas Headquarters on an FHA loan. I am a single mom and this was my first time purchasing a home. My situation was complicated but Scott assured me from the very beginning that he would get my loan approved. His level of intelligence and honesty throughout this entire transaction made it so simple and possible. Scott is not only a loan officer but a person who cares about his clients. He has gone above and beyond my expectations. His dedication and integrity is impeccable. I got my home closed without any flaws or hidden fees and on time . Scott delivered what he promised. He was on the phone with me throughout the day of my closing just to ensure everything went accordingly. Being out of state client was never an issue for Scott never missed a phone call or emails. Always prompt and the best customer service ever! His entire team are fully dedicated and worked with me with great enthusiasm. Scott is excellent in every way and I highly recommend his service to anyone who is looking for an honest, and dedicated loan officer. He will work for you and get you the best rates possibly and most definitely close your loan on time. He did for me and I am so happy with my new home for myself and kids! I could not have done it without Scott and his awesome Team.

    By:   (Rona from New Jersey)Reviewed On:

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  • (1) (0)

    excellent!

    Yes, I recommend this lender

    Working with Chad was great!! His communication exceeded my expectations. A++++!

    By:   (baltimore, md)Reviewed On:

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  • (0) (0)

    Outstanding!

    Yes, I recommend this lender

    To anyone looking to purchase a home, it does not get any better than working with Tom. This was our fifth home purchase, and by far, this was the smoothest and most delightful loan process and closing we have ever experienced. Tom was upfront with us about the documentation needed, the amount our loan was going to cost and kept us up-to-date almost daily on the progress of our loan. On the day of closing, Tom attended our closing to make sure everything went as expected. The title agent who conducted the closing even stated that Tom's figures provided on our original HUD-1 were almost to the penny of the final HUD-1. With everything that goes into buying a home, the loan process should be the least stressful. Tom, you definitely did that for us. Tom's Team, our processor Michelle, was a huge help in making this a smooth transaction. Both Tom and Michelle were always available via email, text or phone for any questions that we had. Thank you Tom and Team. We love our new house, and if the company relocates us again, we will definitely be using you and your Team. THANK YOU!!!! K

    By:   (NW Indiana)Reviewed On:

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  • (0) (0)

    Made it easy

    Yes, I recommend this lender

    David really made the process of getting my loan easy and stress free. Right from the start he was very open and accurate in his information about the process and where I stood. Even towards the end when the seller wanted to move up closing by almost a month he was able to get everything in order and done in just a couple of days. A+ would use again.

    By:   (Kansas City, KS)Reviewed On:

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  • (1) (0)

    Excellent experience

    Yes, I recommend this lender

    Our loan officer Nathan was very responsive and helped get our loan closed on time with no issues at all. Not only was the service great but they offered a float down option where if interest rates went down before closing you can take advantage of the lower rate. This option ended up saving us $1000's of dollars over the life of the loan.

    By:   (NC)Reviewed On:

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  • (0) (0)

    Awesome!

    Yes, I recommend this lender

    PrimeLending did an incredible job on my loan. They blew away the best other deal I could find, but most importantly, they took care of me. Myan closed on time with no surprises.

    By:   (Plano, TX)Reviewed On:

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  • (3) (0)

    Great Lender

    Yes, I recommend this lender

    They were able to reduce my rate and, with a lender credit, eliminate my closing costs.

    By:   (West End, NC)Reviewed On:

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  • (2) (1)

    Bad Business

    I am a first time home buyer, after going onto lending tree and putting in my information, I received a call right away from Cynthia at prime lending. She said we could get an amazing interest rate and that I shouldn't give my information to any other lenders because it would bring my credit score way down. I think this was a tactic to keep me from working with other lenders because I did some research, and while you are looking for a mortgage lender, you can have your credit ran as many times as needed within 30 days without it affecting your credit score. This gives the consumer the ability to shop around. Well I received an email from Cynthia over a week later saying that my credit score had dropped 30 points from all the credit checks that had been done recently. That was not true, I just received a notice from one of my credit cards and from another lender, that my credit was exactly the same as it was when I started searching. I made frequent attempts to contact Cynthia, and the only reply I got was one email saying "I'm working on it". Three weeks into this process I got another email from her saying that she was going to email me some documents to sign the next day, and I never received those either. Needless to say, I did not go with this lender. You would think that a company would be a little bit more attentive since you want to pay them so much money, NOT SO of Prime Lending. My advice to anyone looking to buy a home for the first time, ask your real estate agent if they have any broker recommendations. My agent is amazing and set us up with the broker we are currently working with. I hope this information helps anyone out there going through the crazy process of buying a home! Best of luck!

    By:   (Southern California)Reviewed On:

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    PrimeLending, a PlainsCapital Company Response

    PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more information so that we can respond appropriately. We look forward to hearing from you.

PrimeLending, as a subsidiary of PlainsCapital Corporation, is backed by the financial strength of the leading independent financial services company in Texas. With more than 2.1 billion in assets, PlainsCapital provides the strength and stability to allow PrimeLending customers the widest array of residential mortgage loans available on the market today. Our goal is to provide unsurpassed quality service and support throughout the entire mortgage process. The in-house processing, underwriting and closing departments simplify and accelerate the loan process to the degree that we can deliver loan approval in as little as three days. Our mortgage professionals are dedicated to leading the way to a positive and successful home loan experience. Equal Housing Lender
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