Quicken Loans Ratings & Reviews

NMLS ID: 3030

Quicken Loans

3.9 of 5 1604 Reviews


Who is Quicken Loans?

NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We...

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63% of our customers would recommend this lender. (425 of 676)


Customer Reviews


  • (0) (0)

    Refiniancing Experience

    Yes, I recommend this lender

    The best experience with Quicken Loans was that all of our contacts were in constant communication with us. There were no surprises and we always knew what to expect. We were impressed with the quick turnaround; just as you guys promised. We would definitely deal with Quicken Loans again and tell others about our positive and easy experience.

    By:   (Whittier, California)Reviewed On:

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  • (0) (0)

    "Engineered to amaze" is right.

    Yes, I recommend this lender

    Totally blown away from start to finish. Every person I dealt with was so incredibly helpful and patient, ( particularly Sal Hernandez and Mr Reid..) . They really listened to me and even "read between the lines" so to speak, to try and understand what I was looking for in a refinance loan. They gave me so many options and many I did not even know I had. Refinancing can be like buying a first home again and by that I mean stressful, esp. when it is you alone. I felt a few times that I was going to just give up but the team members in every step really kept me positive and it was a huge help. I felt these people earnestly wanted to help me and not just "get the new loan." What a great feeling. And I cannot believe the great rate they got for me. I cannot say enough good things about QL staff. Thanks so much to everyone involved and for your time and efforts and seemingly endless patience. I am SO glad I contacted OL. I bet you will be too. Best regards, LKW

    By:   (Wilson NC)Reviewed On:

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  • (1) (0)

    fast and easy

    Yes, I recommend this lender

    From the start I was treated nicely. All my answers and concerns were all ways answered quickly. Every interaction I had with quick n loans was professional but also friendly and for that I'm grateful.

    By:   (San Antonio)Reviewed On:

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  • (1) (0)

    Excellent communication and friendly service

    Yes, I recommend this lender

    Everyone we dealt with at Quicken was fantastic. Juliette kept us updated and made sure before each weekend she called to see if we had any questions about the process. When I needed to travel for work the closing was expedited to ensure my wife and I were together to sign before my trip. Within 48 the closing was scheduled and conducted! Impressive service. Everything they promised they delivered and more. I would highly recommend Quicken.

    By:   (Oregon, Ohio)Reviewed On:

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  • (1) (0)

    Refinance

    Yes, I recommend this lender

    It was fast ,easy and we have recommended them to family . GREAT PEOPLE to work with. You can't go wrong with Quicken Loans!

    By:   (Clover SC)Reviewed On:

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  • (1) (0)

    excellent

    Yes, I recommend this lender

    everyone was polite and helpful would highly recommend to friends

    By:   (alabama)Reviewed On:

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  • (1) (0)

    Expirence

    Yes, I recommend this lender

    Great turn around very fast. Communication was never ending and you always knew where everything was. Questions were responded to quickly.

    By:   (Monroe, Mi.)Reviewed On:

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  • (1) (0)

    Outstanding!!

    Yes, I recommend this lender

    The team at Quicken Loans was Outstanding!! Their team was Courteous, Professional and Fast!

    By:   (New York)Reviewed On:

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  • (1) (0)

    Painless & Professional

    Yes, I recommend this lender

    This is my second refinance on my house and my first with Quicken Loans, all I can say is that it was painless, professional and from the time I submitted my inquiry (on a Sunday, call the same day) to when i closed it was about 17 days. I was alerted on every step of the way and they kept in touch at every major milestone with a phone call I'll definitely come back again

    By:   (Lake Elsinore, CA)Reviewed On:

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  • (7) (2)

    Poor customer service

    They contacted me regarding a possible harp refinance. Mukuk insisted I HAD to give him both mine and my husband's ss# to run a credit check before he would give me any information on interest rates or anything else. I informed him that I had spoke with several other banks that did not require that info and he proceeded to argue. I told him that I did not want them running a check because I didn't want it to affect my credit score at this time I was just checking around for general information. He proceeded to try and bully and argue for the info to run credit. I ended up hanging up on him. I would NEVER recommend them to anyone!

    By:   (ohio)Reviewed On:

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    Quicken Loans Response

    Hi Heather, We would like to look into your situation with our team. Could you please send us an email at Emma@quickenloans.com?

NMLS 3030
Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.
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