Waterstone Mortgage Corporation Ratings & Reviews

NMLS ID: 186434

Waterstone Mortgage Corporation

3 of 5 4 Reviews


Who is Waterstone Mortgage Corporation?

Waterstone Mortgage Corporation is a premier residential mortgage lender helping families and individuals realize their own American Dreams of homeownership. We distinguish ourselves from our competitors through honesty, integrity and the willingness...

Read more


50% of our customers would recommend this lender. (2 of 4)


Customer Reviews


  • (1) (1)

    POOR CUSTOMER SERVICE

    Easy to work with when starting a loan. Getting any help or customer service after you have your loan is horrible. They do not call you back. If you ask any questions they take down your info and send you a letter in response through snail mail so that you can call them back and get yet another letter in the mail. I simple conversation that would normally take minutes takes weeks.

    By:   (WI)Reviewed On:

    Was this review helpful?

  • (2) (0)

    Buying a home

    Yes, I recommend this lender

    This is the first house that I bought and Jeff helped me out the entire way. He was always available when I needed him, and with every question. He made me feel secure and I would recommend him to anyone.

    By:   (Lake Havasu City, AZ)Reviewed On:

    Was this review helpful?

  • (6) (4)

    No Call Back

    I called the Lake Geneva office and spoke to a (clueless) receptionist. She indicated that everyone was "out to lunch" and took my number for the next available loan officer to return my call. The same receptionist called me back and requested my email, that the manager would "email me info". No email, no call-back. I called 2 other lenders (namely 5/3 and BMO Harris) who responded promptly and were knowledgeable. Perhaps because I requested info regarding FHA they thought I wasn't worth their time? They are listed at the FHA website as FHA lenders, they should re-think their listing there if they don't want to write FHA loans. BTW - I am a licensed realtor (since 1999) and would never recommend a lender who can't bother to follow-up. You know what they say... a happy customer tells 3 people whereas an unhappy one tells 3,000. If you are a serious buyer, don't waste your time - literally THE WHOLE OFFICE DROPPED THE BALL.

    By:   (Walworth County, WI)Reviewed On:

    Was this review helpful?

  • (19) (10)

    Jim Ryan....Hero?

    Yes, I recommend this lender

    Jim Ryan is a hero. You may or may not know this but he is. Under his slick business man veneer lies the heart of a true lion warrior. Jim Ryan can harness the power of time itself with his super awesome deluxe wrist watch of truth. Is that a bit too much? The kids loved it!! Jim Ryan really went the distance for our family. I have worked with other lenders in the past and Jim Ryan is truly a cut above the rest. You are in very good hands with Mr. Ryan. His work ethic and dedication to customer service is a true rare find these days. Thank you from all of us to Mr. Jim Ryan at Waterstone.

    By:   (MKE)Reviewed On:

    Was this review helpful?

Waterstone Mortgage Corporation is a premier residential mortgage lender helping families and individuals realize their own American Dreams of homeownership. We distinguish ourselves from our competitors through honesty, integrity and the willingness to assure the complete satisfaction of every individual we serve.  At Waterstone Mortgage, we have maintained a reputation for exceptional service and competitive mortgage financing since our inception in 2000. Since then we’ve grown to one of the largest mortgage lenders in the country with more than 600 employees in 12 states. 

We are a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF) with assets of more than $1.6 billion. With this structure, we are able to offer our clients all of the benefits of an independent mortgage banker, as well as the portfolio products of a bank. 
Feedback Form