Wells Fargo Home Mortgage Ratings & Reviews

NMLS ID: 399801

Wells Fargo Home Mortgage

2.4 of 5 35 Reviews


Who is Wells Fargo Home Mortgage?

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.3 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage,...

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46% of our customers would recommend this lender. (16 of 35)


Customer Reviews


  • (2) (0)

    very polite and professional...

    Yes, I recommend this lender

    not obnoxious like some of the other companies calling my phone repeatedly. I spoke to Chris and told him I had already talked to some other lenders about my situation. He clarified the info was correct and stated he would like to send his contact info to my email just in case I had any questions in the future. He ASKED if he could send his info and I said yes. If I decide to do something in the future, this is the first person I will most likely call. He was also local and from a bank and seemed to know his business.

    By:   (AUSTIN TX)Reviewed On:

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  • (2) (0)

    Kristofer Syevens: Great offer and service

    Yes, I recommend this lender

    Way to be attentive and provide an exception attention and service that wasn't expected on a Saturday with an already busy schedule Kristofer Syevens!. Great offer and customer service, but slightly higher fees. Not by much though, however, was really looking for to differentiate in terms of rate and fees. The other loan company ultimately chosen had a leg-up in terms of prior relationship with us and terms where slightly better. Bit of a high hurdle so not a negative for Kris.

    By:   (Houston, TX)Reviewed On:

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  • (4) (5)

    not worth the risk

    Any company which treats brick-and-mortar employees badly will do the same with customers.

    By:   (magunden, CA)Reviewed On:

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  • (2) (5)

    bad!

    Horrible!!!!!!!!!!!!

    By:   (springhill,fl)Reviewed On:

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  • (10) (1)

    Lender Review

    Your company didn't even use the correct loan amount when figuring my rate and monthly payment. If you're this sloppy, I don't think you rate my business.

    By:   (New Bern, NC)Reviewed On:

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  • (11) (0)

    No response after 2 days

    No response after 2 days. I did get bombarded by them when I first signed up on Lending Tree. Once I replied to the agent's email and gave him the details on what we needed it was radio silence for 2 days. Not even a "thank you for your email, I'll look into this" response.

    By:   (Northern California)Reviewed On:

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  • (9) (3)

    Unhappy with service

    They were rude over the phone. I have been working with them for 15 years, but today was the last straw. I will be switching banks.

    By:   (Concord, CA)Reviewed On:

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  • (10) (0)

    All around bad

    I currently have WF and I cannot stand them. Customer service is horrible. I have owned a home since I am 20 years old (I am over 45) and have always paid bi-weekly to save on the interest. WF on the other hand doesn't allow it. They will not post your payment until they receive the whole thing. When you call to find out why you get the run around. I am currently shopping rates to re-finance my home and I when WF emailed me I told them to take me off the list. Do not want to be stuck with them again!!!

    By:   (New Orleans)Reviewed On:

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  • (8) (0)

    Refinance Nightmare

    Went through WF to refinance last year since we have always had good service banking with them. Worst most unorganized process ever! I have been through the mortgage process a few times and kind of new what would be asked for. I put together everything I thought they would need, receipts, paystubs, explanations of deposits etc. Not only did wells fargo request an absurd amount of documentation on top of what I had already turned in but they didn't communicate what they needed. I had to call them when I didn't hear from them to find out the progress of my refinance and find out what they needed. I would get their requests to them within the hour then would not hear from them for a few weeks until I called them. Our refinance took 4 months and would have taken longer if I had not constantly checked. Don't go with wells fargo unless you want the process to take a year or more.

    By:   (Salt Lake City)Reviewed On:

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  • (12) (1)

    Never again

    I have dealt with WF on both a mortgage and car loan previously. Never again. They do not listen to, nor care about their customers. Their customer service is unresponsive, rude, and they badger their own customers.

    By:   (USA)Reviewed On:

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Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.3 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com), and other distribution channels across North America and internationally. With more than 272,000 team members, Wells Fargo serves one in three households in America. Wells Fargo & Company was ranked No. 23 on Fortune’s 2011 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N. A. Member FDIC. NMLSR ID 399801. Equal Housing Lender.
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