WestStar Mortgage, Inc. Ratings & Reviews

NMLS ID: 2925

WestStar Mortgage, Inc.

4.7 of 5 269 Reviews


Who is WestStar Mortgage, Inc.?

WestStar Mortgage Inc. (WestStar) is a privately held residential mortgage banking company with headquarters in the Washington, DC metropolitan suburb of Woodbridge, VA. It specializes in retail and wholesale lending, originating primarily FNMA, FHLMC...

Read more

Awards



94% of our customers would recommend this lender. (251 of 268)


Customer Reviews


  • (0) (0)

    Great Company to work with!

    Yes, I recommend this lender

    I recently went through the process of refinancing my current home. I have other properties and businesses that make this process very cumbersome. I know this first hand, as I had gone through the refi process a year ago for a rental property. As interest rates had come down, a friend mentioned that Costco customers get preferred rates through special banks, and so I applied. I was contacted by 5 companies, and decided to go with West Star. My Loan Officer, Kate Maxwell, was fantastic. Very easy to deal with, friendly, professional, and honest. This process can become a bit of a hassle, and time consuming... But the team at West Star, made it a cake walk. I highly recommend this bank with their low fees, and great customer service. I work as a medical device sales rep, and I know that your reputation is something that can make or break you. This group lived up to expectations, and we were able to close on my refi in a timely manner... With very little hiccups. Glad to write this review, and would highly recommend Kate and this bank to my friends and family.

    By:   (Houston, Tx)Reviewed On:

    Was this review helpful?

  • (4) (1)

    Marty Martinez- One of the finest loan officers

    Yes, I recommend this lender

    My wife and I were looking for a mortgage company to refinance. I called at least four companies but went with West Star Mortgage. The reason was the loan officer,Marty Martinez. A company is only as good as its employees. It was Marty's phone manners and the way he came across that was the critical selling point. When you do not actually see the loan officer, but only hear him on the phone, then the voice becomes the most important part of any loan officer's selling point. He was never pushy, he kept guiding us on whatever documents were needed, provided instant feedback, always answered the phone or returned calls same day. These are the things that any consumer looks for in a loan officer. He knows his business very well and I highly recommend Marty Martinez to anyone that wants to buy or refinance his/her home. Thanks Marty!

    By:   (Gaithersburg, Maryland)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Hands down winner, easy to deal with

    Yes, I recommend this lender

    This company had the best rates, beat all others hands down including some major competitors by close to a half percent. On top of that I got 1.1125% credit! Not only the rates, but customer service, prompt responses, and a very easy process. I recommend them highly.

    By:   (Alexandria, VA)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Good company

    Yes, I recommend this lender

    They have one of the best rates I have seen among other competitors. The loan officers are courteous and extremely helpful.

    By:   (McLean VA)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Above and Beyond

    Yes, I recommend this lender

    Weststar and our loan officer, Evan, worked really hard to obtain our mutual goal of closing this loan. He was patient throughout the process, answering our questions and helping us understand the complexities related to closing a Jumbo loan. I would recommend Evan and the Weststar team without hesitation to my friends and family.

    By:   (Nashville TN)Reviewed On:

    Was this review helpful?

  • (3) (0)

    Amazing company and staff

    Yes, I recommend this lender

    John J. and his staff did an amazing job once again. Having done 2 refinances with them, I contacted them about my new home purchase out of state. The seller and their agent completely failed at their responsibilities, and yet John and his team were able to keep all the pieces moving along, even preserving my rate beyond the rate lock period. The professionalism demonstrated by John and his staff are unmatched in my 5 time experience. John secured me the best rate possible, as much as .25% less than the closest rate I could find. What's not to love when you get the best rate, the best service, and without any run-around or nonsense?

    By:   (Whitehouse, TX)Reviewed On:

    Was this review helpful?

  • (4) (0)

    Excellent Experience

    Yes, I recommend this lender

    Craig Koren of Weststar Mortgage was the most helpful loan officer that I have ever dealt with. He not only processed my loan in an unbelievable time but he was always available when I had a question and responded immediately. Craig also went above and beyond to work out a few things that I had requested.

    By:   (Virginia)Reviewed On:

    Was this review helpful?

  • (0) (0)

    Excellent compay

    Yes, I recommend this lender

    The best rates out of 7 lenders I quoted and the service was excellent. Ask for Casey if you have a choice. I will go to this company for my first quote next time.

    By:   (Phoenix)Reviewed On:

    Was this review helpful?

  • (4) (0)

    Satisfied client

    Yes, I recommend this lender

    Craig Koren and the team at Weststar Mortgage helped to complete my mortgage transaction. They made every effort to provide all the information I needed and answer any questions that arose. When a last minute issue arose that threatened to stop the deal, Craig worked with me to resolve it and ensure that the closing process was completed.

    By:   (Wellington, FL)Reviewed On:

    Was this review helpful?

  • (1) (0)

    Outstanding!!

    Yes, I recommend this lender

    We worked with Randell from West Star mortgage for a VA refinance. We had very different circumstances which he helped us through every step of the way. Every road block that could happen did happen and every time Randell would help us through it! We can't thank him enough!!!

    By:   (Williamsport, PA)Reviewed On:

    Was this review helpful?

WestStar Mortgage Inc. (WestStar) is a privately held residential mortgage banking company with headquarters in the Washington, DC metropolitan suburb of Woodbridge, VA. It specializes in retail and wholesale lending, originating primarily FNMA, FHLMC and GNMA loans to be sold on a servicing released basis. WestStar is structured as a Sub-Chapter S Corporation. There are two principal owners currently, both of whom are active in the business. The firm was chartered on June 19, 2000 as the result of the consolidation of an existing mortgage brokerage joining together with an experienced leadership team coming from a large independent mortgage lender. As of April 2008, WestStar employed approximately 430 people located in its main corporate offices and in 70 Branch Offices.
Feedback Form