Ally Clearlane

Lender Summary

Ally Clearlane is an online platform that helps customers refinance their current vehicle or secure financing should they wish to purchase their leased vehicle. Our powerful digital experience instantly allows customers to choose a loan that suits their individual needs, while still offering personalized help and support along the way for those who need it.

 Why you should choose us 
Ally Clearlane — one of the largest providers of automotive financing in the United States with more than 100 years in the business. That means you're truly working with industry experts. We also take your privacy and security seriously. You can rest assured that we only ask for personal information that will be used to finance your vehicle — and you can have peace of mind that keeping your information secure is a top priority. 

Added peace of mind 
Ally Clearlane can also help you plan for the unexpected by safeguarding your vehicle and your budget with GAP (Guaranteed Asset Protection) and extended repair coverage.* Even better, we can include this as part of your new monthly payment when you secure your financing. 

* Not available in all states. Some restrictions apply.

What they're saying

Ratings & Reviews
69 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Good
  • Responsiveness
    Good
  • Customer Service
    Good

Review Breakdown

Bad Customer Service

I applied for an auto refinance loan through LendingTree and I was approved for a loan from BlueHarbor among 4 other lenders. They called me on Saturday while I was at baseball game and I did not want to talk around a crowd of thousands. They next contact me on Monday around 7 pm and give me the terms. I told them because of their bad rating across several websites that I would have to greater due diligence before I would accept their loan. The rep said that was understandable and I could call back at the end of the week. Then on Tuesday at 2:00 pm they call and email saying they are closing the application because they could reach after four attempts. Huh? I have talk to them twice already. Thanks for proving that you really do deserve a low rating for customer service.

We apologize that you did not have a good experience. We pride ourselves on our customer service and would love to look into this for you. Please email us at [email protected] with your full name and contact number, and we will look up your records and be in touch. Best regards, James - BlueHarbor
  • LendingTree Customer:

    Yes

Not worth your time.

I agree with the theme of reviews. Lendingtree showed an attractive rate. I get an email of approval. I speak to the agent, the approved rate is then higher than the offered rate. No thank you. Very disappointed.

Thank you for your feedback. There are a number of factors that are taken into account when providing you with a rate, however at BlueHarbor we pride ourselves on NEVER marking up rates, and always giving you the lowest rate possible. If you would like to discuss further, please contact us at: [email protected] Best regards, Elaine – BlueHarbor
  • LendingTree Customer:

    Yes

Questionable lender

I used Lending tree to look for a company to refinance my car. After applying I got 2 offers right away and it took a few hours for them to respond. Although they did offer me the lowest interest over the other 2 offers a few things were out of place.
1.They had listed my loan amount almost $1000 more than I requested (I'm assuming for fees, $1000 worth of fees!!!! REALLY!!!).
2.Because they had increased my loan amount I wasn't really saving any money.
After reading the other reviews it kind of turned me off from using them. I'd defiantly look around before using them.

We appreciate your feedback. We pride ourselves in never marking up rates and we are very transparent about our document fee. The title fee is standard for any loan that requires a new lien. This goes directly to the state agency. We are sorry that we were unable to help you at this time. If you wish to discuss further, please contact us at: [email protected] Best regards, Elaine – BlueHarbor
  • LendingTree Customer:

    Yes
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Ally Clearlane

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