4.8 of 5starsRead Reviews
WELCOME TO THE SIMPLE, QUICK AND POWERFUL WAY TO FINANCE YOUR VEHICLE Looking to get out of your high-interest loan and refinance at a lower rate with lower monthly payments? We specialize in helping you get the best possible refinance deal – with your first payment not due for 45 days. You get to skip your next payment! SIMPLE Complete now with LendingTree – and get started on your way to lower rates and lower payments. QUICK When we receive your application, one of our expert loan consultants will get back to you within minutes to get your application approved. We live up to our name and do everything we can to get you approved. POWERFUL Put the power of our trained loan consultants to work for you and have our lenders compete for your auto loan. Auto Approve’s lender network consists of banks, finance companies and credit unions across the country, and our relationships with them allow you preferred access for your auto loan. It’s the power you need to get the best refinance loan for your needs.
The entire process was very difficult mostly due to the person handling the completion of the loan. He communicated poorly and spoke fast. He would ask me for certain documents, I would send them, and hours later he would ask again. I refinanced my house last year and the process took very little time, much less than this. I would not recommend.
Closed with Lender:
After the refinance, customer service is terrible!
The actual refinance process was very easy and smooth and I got a rate 1% lower. However, I refinanced in July and I STILL have not gotten this company to send the title for the car to the DMV and to the new lender. This has resulted in being unable to renew my car registration.
They have horrible customer service when you actually need something and I had to call five times before I could actually speak to someone that could help me. They are blaming the delay on Covid, but there seem to be many people affected by this same incompetence. I am beyond frustrated as I no longer have my calls returned and I cannot go to the DMV and register the car until they complete the paperwork on their end.
Closed with Lender:
Check the Details of the Payout Amts
Initially, things were great. Sophia was very responsive and helpful. I asked about loan fees that would be added to my auto loan and she verified what they would be. Everything was approved and all we had to do was sign the loan docs. The first set of docs was incorrect and did not include any of the sales tax requested by our previous bank. We pointed this out and new docs were created. The amts on the second set of docs didn't add up either. There were then extra amts added into the sales tax. Long story short, I did not feel their explanation of the additional sales tax was valid and they would not remove the additional amt from the loan. I did ask to speak to a manager but did not get a response. It must have been fate as I have moved on and found a lower rate with a local credit union.