Lender Summary
Quick and simple!
Aaron Bradley was my Loan Specialist. He was very helpful and kept me updated every step of the way. Aaron was able to get me an exceptionally low rate and payments. The process was quick and simple. I couldn't have asked for better service.
Donald from Rosemead, CA
Reviewed in June 2019
Great Rate, not so great customer service
This is the second time I have used AUTOPAY to refinance a dealer car loan. The first time I used them I couldn't be happier. great customer service and the rate was great also. That was about 2 years ago. The most recent experience was not as great. Their response was fast, and prior to signing the new loan papers, they were great in answering questions and follow through. After the papers were signed, I have only been able to get in touch with them once, even though I repeatedly called to follow up to make sure the previous lender was paid off for the new loan. Emails and phone calls were never returned, and in the end I had to call the previous lender myself for answers.They charged $495 for their service and I feel once they knew the deal was done and they got their money, my customer service rep didn't care anymore. He made his commission and he was done with me. So disappointing, because I loved my first experience with them. I believe the specific customer service rep. you get makes all the difference.
Joseph from MIDDLEFIELD, OH
Reviewed in June 2019
Fast, hassle-free and friendly service
I purchased a used vehicle, and was not too happy with the rate offered. So, I figured I'd try Lending tree for an offer. As soon as I pressed the "send" button quote request, I was receiving my first call. Connor at Autopay turned out to be of great help. He guided me through the process and documentation requirements. His offer was very appealing that no other lender call, text after his was able to out beat. I am happy with the results. Connor was able to save money from my previous loan.
Melissa from LAREDO, TX
Reviewed in June 2019
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
