4.6 of 5stars266 Reviews

AUTOPAY

  • Recommended Lender
    Recommended 89%
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Lender Summary

AUTOPAY provides direct to consumer financing for individuals looking to refinance or finance a vehicle. We deliver our customers the lowest rates and best loan terms available. We maintain high customer service levels, and provide custom finance solutions.

What they're saying

Ratings & Reviews
266 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Horrible, thieves

I was going to write this long horrible experience on how they ripped me off and lied to me but I'll just say if you want to be a victim as well go with these guys

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Waste of time!

The initial application was simple and easy. I received a call within no time offering a great low rate. I agreed to start the application. Once I received the documentation I noticed they had a $450 documentation fee and they added gap insurance. This would increase my overall loan by $1400. I told them I did not want to add the gap insurance. The terms just did not make sense to me. They started ignoring my calls, texts and emails. I never heard back from them again until I received an email letting me know my loan application will be canceled because they could not get a hold of me.

  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Knew there was a catch

Applied and application was approved. The monthly payment was 50 less, so I was really happy until.......
They told me I had to make a "down payment" in order to get the loan.
Excuse me but that is not how a refinance works.
Nice try though

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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