4.6 of 5stars273 Reviews

AUTOPAY

  • Recommended Lender
    Recommended 90%
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Lender Summary

AUTOPAY provides direct to consumer financing for individuals looking to refinance or finance a vehicle. We deliver our customers the lowest rates and best loan terms available. We maintain high customer service levels, and provide custom finance solutions.

What they're saying

Ratings & Reviews
273 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

You can get lower interest rates at other places...

Doc fees are very high and makes your loan go in the wrong direction .*.Its bad for your credit and adds 2 more months of loan period .*.It does show the Doc fee on Docusign yet Loan officers should tell you up front about the $350 cost of doing business .*.Other top companies dont charge anywhere near this plus always shop and find better interest rate , Its worth a hard pull or 2 .*.No I would not recommend this place and made a bad financial decision that puts you in the hole rather than helps you.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Great Rate, not so great customer service

This is the second time I have used AUTOPAY to refinance a dealer car loan. The first time I used them I couldn't be happier. great customer service and the rate was great also. That was about 2 years ago. The most recent experience was not as great. Their response was fast, and prior to signing the new loan papers, they were great in answering questions and follow through. After the papers were signed, I have only been able to get in touch with them once, even though I repeatedly called to follow up to make sure the previous lender was paid off for the new loan. Emails and phone calls were never returned, and in the end I had to call the previous lender myself for ans****.They charged $495 for their service and I feel once they knew the deal was done and they got their money, my customer service rep didn't care anymore. He made his commission and he was done with me. So disappointing, because I loved my first experience with them. I believe the specific customer service rep. you get makes all the difference.

  • LendingTree Customer:

    Yes
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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