4.6 of 5stars266 Reviews

AUTOPAY

  • Recommended Lender
    Recommended 89%
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Lender Summary

AUTOPAY provides direct to consumer financing for individuals looking to refinance or finance a vehicle. We deliver our customers the lowest rates and best loan terms available. We maintain high customer service levels, and provide custom finance solutions.

What they're saying

Ratings & Reviews
266 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

It was very easy

The application process was simple. I felt very comfortable with the person I worked with, and felt I was kept up to speed on where my loan was at.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

It was good experience except ....

I had a very easy and painless process and my loan agent Megan was always responsive and texted and or called back right away ....I recived a good interest rate and lowered my payment by $57 , I was thrilled ...However I am not happy about the $345 Doc Fee that I wasnt told about upfront and saw it in my new loan amount . It is my fault for not reading things and or asking better questions . Megan did give me an oppurtunity to stop process then I again said to go ahead . Then I wanted to cancle and it was too late . I totally blame my dumb butt for not reading everything , I just wish that $345 Doc Fee was told to me upfront before I even recieved emails to Docusign . That is what is bothering me plus now Im $345 in the hole .*.Yet I am with good Credit Union and I do have an easier car payment which will help on those harder months ...I will say that Jessica and Megan did all they could to rectify things and I am the one that gave the go ahead to proceed. If it wasnt for the Doc Fee I would give them 5 stars . Autopay is very easy to communicate with and will help where they can . If you dont care about a high Doc Fee I would recommend Autopay , They do get you a lower rate with lower payments . I just still feel bad about my car having a higher loan amount now .

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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