4.5 of 5stars256 Reviews

AUTOPAY

  • Recommended Lender
    Recommended 89%
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Lender Summary

AUTOPAY provides direct to consumer financing for individuals looking to refinance or finance a vehicle. We deliver our customers the lowest rates and best loan terms available. We maintain high customer service levels, and provide custom finance solutions.

What they're saying

Ratings & Reviews
256 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

Great CS in spite of LT

Aaron was a great agent, very helpful and responsive. A little annoyed with LendingTree themselves for their bait-and-switch refinance tactics, but that has nothing to do with Autopay. Aaron got me what I needed and walked me through the whole process like a real pro. Looking forward to my new relationship with my new lender.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

It was a pretty good and easy experience

I had no issues working with them. They were very polite & professional. The ONLY issue I had was I accidentally chose the wrong term rate/length time and their system wouldn't let me go back and change it. When I mentioned it to the loan rep, he said I'd be able to change the term later. That never happened. Fortunately, I chose a longer term period so I'll be able to accelerate the payoff so it's not a huge deal to me but it could have been a big problem. Had that not happened, I would have rated them a five star.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Patience is key

Nahin Guerrer was my personal consultant for my refinance loan and immediately upon submitting an application I received a phone call from him to help me through the process. I would have preferred a shorter time-frame than the near 3 week process, but me being in a totally separate time-zone made communication difficult, but Nahin did his best to make sure I was in the know on the status of my loan. I'm now paying significantly less for my vehicle, which is exactly what I was hoping for.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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