4.6 of 5starsRead Reviews
AUTOPAY provides direct to consumer financing for individuals looking to refinance or finance a vehicle. We deliver our customers the lowest rates and best loan terms available. We maintain high customer service levels, and provide custom finance solutions.
Great experience. Sandra O'Dowd was a great help and made the process easy
If I could give negative 5 stars I would!
By far the worst lending experience I have ever had!
-To start off, their advertised low APR does not include their rediculously high fee, so its not accurate.
-Their advertised "in as little as 3 days" ended up taking them 30 days to fund my loan.
-They tried to sell me on an overpriced extended warrantly multiple times.
-They tried to sneak Gap insurance by me in my contract without telling me.
-They said the "required paper work" would be overnighted with overnight return postage incuded, it was not. And why is paperwork even required anymore in this digital age?!!
-They bugged the crap out of me for the paperwork after they sent it and answered every call/question I had about the paper work, but would not answer my calls for updates on my loan once they received it back.
-They kept telling me it would fund "anytime now" and that they would let me know as soon as it funded, but they never did and a check just showed up without warning, 30 days after I started the loan.
-Once I finally got ahold of them to complain they told me the extended time and confusion were due to it being the end of the month, but that was obviously BS because it took a whole month.
-I almost lost the vehicle I was after because the dealer had other offers and thought I was getting scammed and would not get the loan, because they said they have never heard of a loan being this difficult or taking this long for someone with my credit rating.
Sabien was very attentive to my inquiries. He was quick to respond and explain everything I asked.