Boatloan.com

Customer Service is horrible

Started an application filled out everything they wanted, never heard back. Tried to call the number given and it just kept going to voicemail. I do not recommend using this company at all, its not worth it.

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Payment came out less than expected!

We chose Boatloan because they had better reviews than the lowest offer. After we decided to go with them, we filled out another application which did a hard hit on our credit vs. the soft hit lending tree does. This is to be expected. What I didn't expect was they came back 1% lower than the Lending Tree estimate! My overall experience was good. The loan fees were higher than I expected. I've never bought a travel trailer before so I don't have anything to compare it to. Maybe Lending Tree should consider listing documentation fees etc. I'm sure those are flat fees. Also the loan process took a couple of weeks. Again, I don't know if that's good or bad. But you have the final approval, underwriting, getting documents notorized and what not. Plus they need things from the dealer. We purchased our travel trailer online through an out of state dealer so that added to the level of difficulty. The first email I got had the wrong phone number in it. However I did also get an email from Lending Tree with contact info. I figured that out after the first day of not hearing back when I left a message on someone else's vm apparently. But other than that the communication was good. Hal Jolles was our loan rep. He was easy to work with and explained everything. He was responsive when I called or emailed with a question. He also handled all of the title work. The sales tax and title fees where added into the loan. We never had to go to the BMV at all. Everything came in the mail. We probably could have gotten it done quicker at the dealership or maybe a local bank. But a little patience saved us over $2,000 over the term of our 15 year loan (even with the fees). I think that's worth 5 stars!

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Horrible Experience

The process was herendous. Please make sure you do your research before choosing this company. They have some of the worst customer service I have ever experienced. They don't follow through and have poor communication. At times it seems as if they have no idea what they are even doing. Read reviews and check out any complaints against the company. Save yourself a whole lot of headaches and go with someone more reliable.

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No Response

Submitted information via Lending Tree weeks ago. Received the 2nd best offer, but chose to go with them because of the reviews. Multiple calls to them, including voicemails left with no response. Do they really want my business?

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Incredibly fast

From start to finish the process took 6 business days. It would have been done faster if I and the seller would have provided all the information faster and completed documents faster. I bought the motorhome from a private seller.

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Great experience for first time boat loan

Michael and Lidia were great to work with. Michael was the first one to personally call me and ask about my loan needs, answered all of my questions and that was the reason why I chose them to process my loan. Everything went very smoothly and quickly once the process was started.

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Went very smoothly

Michael and Lidia did a great job. Not only did they have the best rate but they were the only ones to return my calls when shopping around. When a problem came up with the boat title Michael new just what to do and followed up accordingly.

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