NMLS# 453156

4.4 of 5stars4065 Reviews

Capital One Auto Finance

  • Recommended Lender
    Recommended 62%
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Lender Summary

Capital One Auto Finance offers financing for new and used vehicle purchases. Auto Navigator®  is a cutting-edge car-shopping tool created to give you an end-to-end experience, making it easier to find and finance your next vehicle.

What they're saying

Ratings & Reviews
4065 Reviews
  • Interest Rates
    Average
  • Fees & Closing Costs
    Average
  • Responsiveness
    Good
  • Customer Service
    Average

Review Breakdown

Car loan

With 4 years of on time payments, i figured they would give some relieve during these times(covid19) of unemployment but nope. I called , spoke with a customer service rep that said I signed the contract that said my apr was set for the length of the term and there is nothing he could do for me. Disgusted. Definitely would not recommend to anyone.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

It was good experience

The entire process was pretty much easy. I was happy to work with them.
The entire process was pretty much easy. I was happy to work with them.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

It's okay company

The entire process was quick and easy but they dont make good decisions on aquirying new customers. So in my opinion they aren't really smart.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Capital One Auto Finance

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