Lender Summary

At Caribou (formally MotoRefi), we think refinancing your auto loan should be a simple, transparent process. Built by leaders in the technology, automotive, and finance industries, we partner with trusted lending partners to bring customers great rates and lower monthly payments, saving our customers an average of $100 per month on their car payments*. Our secure digital platform makes it easy for our customers to see exactly how much they can save and complete the refinance process quickly, all from the comfort of their home.

What they're saying

Ratings & Reviews
480 Reviews
  • Interest Rates
  • Fees & Closing Costs
  • Responsiveness
  • Customer Service

Review Breakdown

Showing 1 star reviews | Show all reviews

Lack of transparency with my latest dealings with MotoRefi

I was applying for  a car loan refinance with Motorefi and was told by the rep that there is no processing fee. I did  not see any processing fee in the webpage too (See screenshot). But when I came to sign the terms, I saw a processing fee of 399$ . I choose to not proceed with motorefi coz I felt that I was being cheated, eventhough motorefi was offering me the best rates

  • LendingTree Customer:

  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.


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