Lender Summary

At Caribou (formally MotoRefi), we think refinancing your auto loan should be a simple, transparent process. Built by leaders in the technology, automotive, and finance industries, we partner with trusted lending partners to bring customers great rates and lower monthly payments, saving our customers an average of $100 per month on their car payments*. Our secure digital platform makes it easy for our customers to see exactly how much they can save and complete the refinance process quickly, all from the comfort of their home.

What they're saying

Ratings & Reviews
480 Reviews
  • Interest Rates
  • Fees & Closing Costs
  • Responsiveness
  • Customer Service

Review Breakdown

Showing 2 star reviews | Show all reviews

Poor Follow-up and Disjointed

I ended up having to work with 4 different people to get a refi. The process took weeks longer than I was told. I had to keep uploading my current paystubs because the process took so long. The first guy I was working with didn’t return any emails for 10 days then I was forced to reached out to the customer service email to try and find out what happened. I have perfect credit, new truck and plenty of income. This had nothing to do with me, this was 100% on them. I wouldn’t recommend this company to my friends.

  • Closed with Lender:

  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:


LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.


Let's answer a few short questions and see what offers Caribou and other lenders may have for you.