Carvana

Very Easy, Simple and Quick

My experience with Carvana has been wonderful so far starting with applying for financing, picking the car, transport and delivery. I couldn’t believe how easy it was. The car was delivered quickly by a friendly technician who went over the documents with me and unloaded the car at my house. I love the car and am very happy I didn’t go waste my time at a dealership.

Flag review

Only way I will be buying a car for now

I do a lot of google reviews about food so this is my first for a car. As the title says, this is the only way I will be buying a car in the future as the experience was totally amazing. My previous car was totaled in an accident so I was forced into looking for another car, I had looked around locally but after looking at dealers websites and driving to their lots, I was getting a bit burned out with salespeople trying to sell me a car (not their fault as its their job) so one night surfing the web I came across Carvana's website and jumped into their inventory. Buying a car online, without driving it first seems a little strange but after finding a car I liked, I was able to watch multiple you tube videos and get a feel and understanding for the car and felt I would know if it would fit me.
The buying experience was so easy and Carvana got me into my car within 7 days and I couldn't be happier. Its probably not for everyone but, it worked for me. As a side note, I am in the customer service industry and I have to say, I experienced some of the best customer service I have ever had, anywhere.

Flag review

Very streamlined experience

The process was very quick and easy and was able to trade my old car in too. Delivery was right on time and very convenient

Flag review

Moderate Experience

The Carvana website is top notch for their field. Easy search engine with nice flow to vehicle selection. The online chat bot works really good. Kudos to the software engineering team. Pictures of vehicle leave you to think the car is in better shape than it is. Small dents and dings are omitted as well as poorly repaired interior and exterior elements as long as they are under the inch measurements rental car businesses use. Loan pre-approval and paperwork were a breeze. Checkout can be quite confusing and stressful if done on a Friday afternoon. You have 24 hours to get it right and the clock is ticking. Getting my insurance info properly to Carvana was difficult. I felt like I was chasing a moving target the first few times as only after I submitted documentation did I receive the rules as to why it couldn't be accepted. If you need your insurance broker to get things done properly make sure they'll be open on the weekend. I had to insure the vehicle immediately in order to pass Carvana's rules for the checkout. I didn't take ownership over a week later. If the car were damaged in transit my insurance was on the hook. This won't be everyone's experience but even insuring the three days prior to delivery can still be problematic.
Car inspection and preparation has a lot of room for improvement. The car may have been in an accident but if it is not on the C.F. report Carvana doesn't look for one, even if there are telltale signs upon visual inspection, nonuniform paint, uneven gap spacing, panels not secured, etc. When purchasing cars at auction, this should be something the buying agent should be looking for. Cleaning of the car is peripheral at best. My car had coffee stains in the creases and every part of the center console and driver door. They screamed out against the cream colored interior. There was a large chocolate fingerprint left on the top right rear of the driver's seat. Four air freshener pads were under the two front seats making you think that they were trying to cover up some foul odor. I was able to do a proper detailing of the car and removed all of the stains with soap and water and a little effort. I aired out the car and there were no offensive smells.
I took my car to a mechanic to get it looked over. I did have to have the wiper blades replaced (this should have been done in Carvana's shop as per NYS DMV requirements) and an oil change, which was expected. Mechanically the car is fine.
I also took the car to an auto-body shop to look at the slightly noticeable body repairs. They found the spraying of the rear driver's side door and rear tailgate to be done fairly well. The body damage to the right rear panel and tailgate were deemed superficial and not to be terribly concerning as the frame was untouched and there were no leaks around the doors and tailgate.
Everyone at Carvana was really wonderful and a pleasure to deal with. It looks like Carvana is a decent company to work for. I would probably recommend them to others but would come with some caveats for things to look out for and be better prepared to handle.

Flag review

Simple & Great Experience

I was initially skeptical on purchasing a vehicle online. Because I was going to Phoenix for a weekend trip, I decided to pick the car up in Tempe, AZ. I was seen earlier than my scheduled appointment and the paperwork included a few last required signatures. I was given a large coin to insert into a slot, and I saw my car come down from the vending machine. This was the coolest experience buying a car, and the car was put in a bay to inspect the car in the shade from the Phoenix heat. It was love at first sight. The car was clean, had a recent oil change. I drove back home and loved the road trip on my new love. Great rates, low down payment, and friendly customer service reps made this an experience that will be repeated for future vehicle purchases.

Flag review

110% Great Satisfaction

At first, I was skeptical about buying the car online because I was used to traditional buying in person. Carvana is true and committed to satisfy the customer. The company will go above and beyond to meet expectations that the reason why I added 10% on my satisfaction rating. We appreciate your business. Thank you.

Flag review

As good as it gets!

The entire process was easy. From picking out the car to the vehicle being delivered to your home It's only a matter of days! I would recommend this car buying experience to anyone!

Flag review