4.6 of 5stars596 Reviews

Carvana

  • Recommended Lender
    Recommended 92%
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Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
596 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Beware post delivery repair issues

Customer service was excellent both pre and post delivery. Make sure you use Carvana towing and designated repair facilities in the event of a mechanical issue with your auto. I did not and had to pay a repair claim out of pocket.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Great Experience!!

The easiest, fastest, and stress-free experience I have ever had in buying a vehicle. Customer service is great as well. I will definitely be coming back to Carvana for my next car purchase.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Simple and straight forward

I had been searching for a newer Ford Mustang at my local dealerships for several months. I had specific options that I wanted that I was not finding in my local area. The filters on the Carvana website made my search incredibly easy. After viewing their inventory for a couple of weeks, I found exactly what I was looking for. I applied for financing through Carvana online and I have to say that the financing form was the most straight forward I had ever reviewed. No hidden fees just simple calculations clearly outlined. Within 10 minutes of "placing my order" and setting up a time for delivery, I received a telephone call from a Carvana representative. He answered all of my questions and confirmed my delivery date, which I had scheduled for 10 days after my purchase. The day of delivery, I received a telephone call from the delivery driver an hour prior to my delivery time (as promised by Carvana) to let me know that he was on his way with my 2017 Ford Mustang and I could track his progress to my house through Carvana's app if I wanted to. Once my car was unloaded, my husband and I took it for a test drive. The delivery driver said we could take as long as we needed to go over the vehicle and accept or decline it. Once we accepted, he reviewed all of my financing information, Carvana's warranty information and my state's registration requirements with me and answered all of my questions. The day before my 7 day return period was to end, I received a telephone call from Carvana to remind me that I had until the next day to contact them if I did not want to keep the vehicle. Since that time, Carvana has kept me up-to-date with the progress of my registration.
The Mustang has been exactly what I wanted and I could not be happier. The vehicle came with new tires, new brakes and a recent oil change as stated on the website. The only negative I have to say about buying a vehicle online, was that it had a few more minor imperfections on it than the website listed (a couple of minor scratches on the hood and one of the wheel rims had obviously seen the side of a curb). However, the issues were cosmetic and not mechanical therefore, it was not worth returning the vehicle. Overall, I have been extremely pleased with my car buying experience through this company.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Customer satisfaction details

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Customer satisfaction details

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Customer satisfaction details

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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