Carvana

Carvana Changed My Life :)

My old car reached its last days a bit faster than I expected, so I needed to buy a new car fast. I had a make and model in mind, so I reached out to a few local dealerships by email. Suffice it to say that the offers I received were ridiculous: every offer ended up at the exact same price but with differently named fees. So, I hopped on Carvana's site, and everything went amazingly from there. I spent a few hours browsing--first cars of the make/model I thought I wanted and then some other makes/models. The level of detail about each car was extraordinary--not just price, tax, delivery fee (if any)(, and extra charges (none), but also pictures of every single nick or ding (no matter how small) and the results of a 150-point test. Once I chose a car, I was able to set a convenient delivery date, after which I received a call from customer service walking me through the next steps. I wish I remembered the person's name, as she was awesome. The delivery came when promised, the guy who bough the car was knowledgeable and friendly, and the car was exactly as advertised. I will NEVER buy a car from a dealer again. I wish I needed another car just so I can buy it from Carvana. Thank you, Carvana!

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Little leery at first. But then...

At first it was taking a long time do get everything worked out, but in the end Cavana came through. The first ones to give me a chance finally buy a beautiful car. I LOVE CARVANA!!!

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Dissapointed at first but they worked hard to make it right

Very easy process. Dissapointed at first with the vehicle not completely reconditioned and checked thoroughly. Found a personal artifact from previous owner in the center console. Defects found not shown online including well worn tires and one tire having a sidewall cut. Carvana came through and replaced all 4 tires and the defects will be taken care of through their preferred network bodyshop.

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Carvana for life!

This was the second car I bought from Carvana and this experience was just as good as the first time. The reason I am a repeat customer is because the level of customer service is top notch. I had to call in quite a few times and each rep that I spoke with went above and beyond to make sure that I was satisfied. Special mention goes to the drivers that delivered my cars, Heather and Matt. They addressed my concerns, answered my questions and were just friendly. They helped make the process super comfortable.

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Challenging customer service, car had undisclosed issues

Inventory was overpriced due to used car shortage but still found an awesome ride. Unfortunately, my contract was incorrect and it took 8 days and 8 different Carvanna advocates to get it resolved despite it being marked as an "escalated" matter. Very frustrating with minimal follow thru from Carvanna. The car also ultimately had two big issues that were noted as "pass" on the 150 point inspection. Greatful the car was still under basic warranty, otherwise I would've immediately been out $500. About as bad as the dealership at the end of the day - really dulled the excitement of buying my first car.

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Great Experience

Very easy process from the time I started searching until the vehicle was delivered! Thank you Carvana!!!

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Unusually Pleasant Experiance

In the times of COVID, low wages, and lazy people, a good experience is unusual. I purchased a Honda Accord - my first time with a internet car dealer. I was extremely frustrated with our local dealers jacking around with the prices. I found the car, paid for it, and it was delivered. Very simple marketing model. The delivery was about 30 min late and the driver even called to tell me she was running a bit late. No problem. That is how it is done.

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