During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers.
In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.
This was a wonderful experience! I am so busy with my new job that finding time to look at cars was becoming difficult. The entire experience was thoroughly explained to me. Everything was completed in a timely manner. I was offered top dollar for my trade-in. Herbie was wonderful to work with! He was punctual, kind, thorough, and informative. I absolutely love my car and would recommend purchasing a car through Carvana to anyone! Thank you!
Melanie from Rocky River, OH
Reviewed in May 2022
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
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(4 of 5)stars
Recommended
Better shopping online
Carvana made it easy to shop online vrs the agony of car shopping experience at a dealership. Much bless to find the car I need thanks carvana
Wayne from Little Rock, AR
Reviewed in May 2022
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
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(4 of 5)stars
Recommended
Good experience, could have better attention to detail
Pros: fast, easy, hassle free finance and shopping experience. Process was easy to follow. When there were issues Carvana resolved them quickly. Cons: car could have been cleaned better, found hot sauce packets under the seat. Was delivered with a cracked windshield and the change engine oil light on but Carvana corrected these both free of charge. Just took some time out of my week.
David from Scottsdale, AZ
Reviewed in April 2022
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
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(5 of 5)stars
Recommended
2nd car in less than 2 years!
I will not buy another car another way again. I love Carvana, and have bought two vehicles from them in less than two years. The process is easy, they have the financing available when needed, the vehicles are in great shape, and the pricing is very competitive. It's a no brainer.
Sarah from Aurora, CO
Reviewed in April 2022
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
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(2 of 5)stars
Not for the Discerning Buyer
I found the vehicle I was loking for after a number of months and after loosing out to other shoppers. Was the vehicle as respresented by the AD?, Hell no. The most significant exterior "hot spot" was not even posted on ad. The condition of the exterior in general was worse than expected. The pictures of the Monitor in the vehicle were also not well representative of the actual monitor. It is very scratched and worn. Were the photos actual or just files? Besides these major omissions and the delivery was delayed three times, was the fact there is no way this vehicle was inspected. At least not by anyone with any automotive repair training. If so, they would have seen THREE engine leaks, faulty hoses and worn suspension. Yes, SilverRock is taking care of the almost $10,000 in repairs, but to say there is any sense of trust in Carvana's Pledge, is a joke. Perhaps this would be acceptable if I could say I got a good deal on the price, but the premium Caravana was asking for made this process all the more distasteful. I strongly recommend the day of delivery, after a complete exterior review, all buyer drive directly to their preferred Dealership to have a professional look at it to cover your investment. It gives me some peace knowing Carvana could not have made a profit on my misfortune knowing the amount of the repairs, but I can't honestly recommend them if you are searching for a common everyday vehicle.
Sean from Lithia, FL
Reviewed in April 2022
Loan Type:
Auto Loan
Review Type:
Lender Review
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(5 of 5)stars
Recommended
Easy Breezy
Every thing was smooth. The car showed up right on time & was clean as can be. Such an easy process, especially if you are like me & loathe car shopping. I'd do it again in a heartbeat!
Lisa from Denver, CO
Reviewed in April 2022
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Sound Advice!
Carvana's 150 point check system is a joke. The car I bought had tons of rust because it came from Florida, so after taking it to a mechanic he said the brakes were 6 months away from needing replacement. Carvana refused to replace them because the brakes were considered acceptable and up to their standards when they sold me the car. They refused to give me the referral gift because I didn't do it initially, but was advised not to create another account. Seems like they do EVERYTHING in their power to make sure they PROFIT by not accommodating customers. EXTREMELY DISAPPOINTED! And yes, I did do my research and I still got GOT by Caravana!! DO NOT BUY FROM CARVANA! YOU'LL BE SORRY!! The reps are nice but actions speak louder than words!! They will promise you all kinds of things and apologize a bagillion times for your troubles, but it doesn't make up for the promises they don't follow through on!! HORRIBLE!!
Renea from Fort Worth, TX
Reviewed in April 2022
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
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(4 of 5)stars
Recommended
Overall a good experience!
Overall it was a good experience. The Car Vending Machine was a fun way to take delivery of my car. The interior could have been a little clearer. There was some residual coffee drops on the dash and around the cup holder. Exterior of the car was well detailed. This was my 2nd purchase from Carvana. I would buy from them again.
Todd from Farmington, MI
Reviewed in March 2022
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
Do you want to flag this review?
(5 of 5)stars
Best Experience Ever!
We were looking to upgrade my husband’s vehicle and were impressed with what CARVANA had to offer. Not only did they offer an extremely fair price for our trade in but they also have a fantastic selection of quality used vehicles. Once we chose our new vehicle the process was quick and effortless. I secured funding, the delivery was scheduled and our new car was delivered and our trade in was whisked away. It took less than a week from start to finish! CARVANA is definitely a customer first operation, you have a customer for life! We love our new Volvo 😊
Carrie from Fenton, MI
Reviewed in March 2022
Loan Type:
Auto Loan
Review Type:
Lender Review
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(4 of 5)stars
Recommended
the process was a bit frustrating but overall great service
The process was super easy but their system was not accurate. once i was able to talk to a representative everything started to change which i did not like, but i was willing to compromise for the vehicle i wanted. Overall delivery and the customer service was top tier.
Serguis from Cleveland, OH
Reviewed in March 2022
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
Do you want to flag this review?
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