Carvana

Love my car

Love my car. Delivery was delayed but worth the wait. Our representative was very nice that delivered car! Was a little mad that they called me 2hr before to cancel and change after I had taken off work.

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Great buying experience. Another issue with delivery

Buying a car is never easier. To get financing, find the car and place the order is under 10 minutes for the second time. The only area that Carvana wants to address is delivery. They cannot control weather but they have had other issues that pushed it back. What is cool is when I was ordering my second car they asked how my dog was doing calling him by name.

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Net positive experience

Carvana truly is a fantastic buying experience. There is at least one exception to this though- process deficiencies for those using third party financing:
-Some major lenders are not yet approved for use (and it varies by state). You may not learn about this for several business days after your purchase. This can delay your delivery
-You must work with your lender independently to complete the transaction. It is almost as if you are buying a car from another person vice a company. This can delay your delivery
-The process is reasonably transparent but you have to proactively seek updates from both Carvana and the lender. This can delay your delivery

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Easy and perfectly executed

When I discovered Carvana, I was looking for a car for my daughter. I immediately went down a 2 hour rabbit hole looking at cars. The detail provided made me 80% comfortable not seeing the car in person. The process did get a little confusing during the finance stage, but I was able to clear it up with a simple call and the CS rep was extremely kind and helpful. Delivery was as promised. Prompt, on time, car was clean and as presented online. Young lady delivering was sweet, patient and courteous.
So why 4 Stars:
1) initial call to ask questions had a long wait time. I selected the call back option. Never got that call, delaying process and thus delivery by 5 days. 5 days of a very excited 16 year old waiting for her first car!
2) the front grill was broken. Not pictured or mentioned on the site. Was a hole/missing grill about the size of a grapefruit near the front plate.

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Always a great experience

This was my 2nd car purchase. The process is painless online and in person is quick and easy. Truly the way car buying should be. No waiting around on the back and forth negotiations, or salesman trying to up sell warranty packages. The minor imperfections listed on cars online are not even noticeable when you inspect the vehicle. I highly recommend Carvana and will never deal with dealerships again.

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Amazing New way to buy a Car

I was skeptical at first to buy a car online when I've never seen it in person. I've ordered many things online but never a car. I did my research to make sure everything was good. I ordered my car and they delivered it a week later. I like how they point out the little scratches in the pictures so I know what to expect. The customer service is amazing, every time I called and had questions everyone was so nice and easy going which made the process even better. I traded in my vehicle and they took it when they delivered my car. The drop off process is so seamless and easy. I did have an issue with a small knick in the windshield which caused a bubble, I called customer service and they had the third party company come out and they replaced the whole windshield for FREE. The 7 day trial period is a great peace of mind to know you can return the vehicle no questions asked. What car dealer would allow that. I kept my car I love it. I have to say I will never go through a car dealer again, I'm telling all my friends and family to use Carvana for any future vehicle purchases.

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Fast, easy wonderful experience

It was a fast, easy experience buying my car. It took me 15 minutes to complete everything on the app. No pushy salesman and I was able to pick my payment and term. They delivered my car straight to my door. Smooth and hassle free experience. Excellent experience!!

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