Carvana

Just as advertised

Had a friend recommend Carvana. Said it was easy and no str***.So I bought a car from you and yes it was absolutely great. No problems and no stress. Went just like advertised

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Terrible experience with my registration/license plate

In September 2020 I bought my fourth car, it was my first car buying experience with Carvana — which I thought would be a helpful option for car buying during the pandemic. Instead, Carvana ended up being the worst car-buying experience I’ve ever had. It took me about 6 months, five temporary tags, hours of phone calls, a personal trip to the Carvana Atlanta location, and multiple trips and hours spent at the Georgia dep’t of driver services (a.k.a. the DMV) to get my car registered and my license plate.
In September 2020 I bought my car. Carvana issued me a temporary license plate and said that they’d handle registration and assured me my permanent plate would be ready in a matter of weeks. I called Carvana after several weeks had passed and was told my permanent plate still wasn’t ready, so I had to the DMV to get another temporary plate as my original one was expiring.
Several weeks later, Carvana emailed me that my permanent plate was ready, so I took another half day off of work and went to get my plate. Carvana had somehow registered my car under the wrong name, so I wasn’t able to get my permanent plate or a temporary plate. I called Carvana, who told me they would get this issue resolved and emailed me a temporary tag from Ohio (I’m still not sure why I had to go to the DMV in the first place).
I called week after week and the issue wasn’t resolved— in fact, the issues multiplied. The Ohio temporary tag I was sent was due to expire, and when I called Carvana I was told that Carvana couldn’t email me a new temp tag, even though they had previously done that exact same thing for my Ohio temp tag. They also said that they had registered everything and that it was on Georgia to take it from there.
At this point, months after I had bought my car, I decided to go into the Atlanta Carvana location rather than continue to get the run around on the phone and to risk driving around with expired tags as Carvana seemed to be suggesting I do. Tara at the ATL location was the most helpful Carvana employee I met over this half-year struggle. She couldn’t get me a tag but at least wrote me a note saying there was an issue with my tag so that hopefully the police would understand if I was pulled over. She also said she’d look into the issue with my registration/license plate.
She later called me to tell me that Carvana’s vendors who they use to complete registration had made a mistake and would fix the issue (in other words, whoever told me that the problem was on Georgia was completely wrong or lied). This was in January 2021. I got another temp tag from Tennessee, which then expired, and had another tag issued before Carvana finally resolved the issue in February 2021; six months after I bought my car.
Throughout this fiasco, I had to call Carvana more than 10 times. Carvana customer service seemed lost and unhelpful — they always had to call someone else with the registration team to get an answer, and the answer was always that there was a delay that would be resolved in a matter of weeks - this went on for six months. Multiple times Carvana customer service representatives said they would call me back and didn’t. Multiple times I was rushed off the phone by a rep who apparently didn’t care about my problem or that Carvana was putting me at risk by forcing me to drive with expired temp tags. I had to take off work to go wait in line at DMV about my tag around five times. I will never get any of this time back and didn’t even receive much understanding or sympathy from Carvana for the distress and time wasted this situation caused. All of this is unacceptable and I strongly recommend against using Carvana.

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Fastest Car Buying Experience Ever!

I literally bought my 2019 Nissan Sentra in the middle of the night while my husband snored away next to me. The car is for my teenage boys and they fight over who gets to drive it! The whole experience with Carvana was perfect! I will never buy from another dealer again. They put other retailers to shame with their phenomenal customer service. I highly recommend them for your car buying experience.

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It was ok

The buying process was very easy and our driver Tony was absolutely amazing. Tony pointed out flaws on the car that wasn't expected he was very nice everything went so smooth. That being said I took my new vehicle to a licensed mechanic to have everything gone over on my own expense. I have had the car for exactly 1 week today and the car already needs back brakes AND rotors!almost 400 dollars. The 3rd party warranty company won't cover the brakes and rotors! Because it is a preventative maintenance issue. This isn't right. If the problem gets fixed I'll be sure to update with another review. My 150 point inspection reported the back brakes and rotors to be ok. They said the back brake pads had 4mm left on them but the mechanics I took the car too I formed me that there is only 2mm left on the pads and the rotors have already had deep grooves cut into them... kinda frustrated with this. We will see.

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Thank God for Carvana!

I unexpectedly needed to find a new vehicle qui******.within a couple of days time, but, didn’t have time to drive around to dealerships to do so, as I was scheduled to work during that time. With Carvana, I was able to do EVERYTHING online!.*.apply for credit, find a vehicle with a monthly payment that I desired, $0 down payment and to schedule a pickup or delivery date. The crazy thing is that I had previously applied for and been approved for credit and had reached out to two dealerships inquiring about available inventory that I was interested in. I told them via their websites that I was available to be contacted via text, e-mail or call, but NEITHER of them reached out and still haven’t. Carvana made the entire process smooth, convenient and just wonderful. As I’m a pharmacist with limited time during the pandemic, I am extremely grateful to Carvana. Thank you so much for my experience and for being the link to my beautiful new BMW. I definitely recommend everyone to experience Carvana for their vehicle purchasing needs. ❤️❤️❤️

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Awful experience.

Car was delayed in shipping for weeks and weeks. Car blew a turbocharger in the afternoon of the 7th day (Easter Sunday). After spending hours getting it back to my garage, I went on-line to ask Carvana to pick up their car. They weren't in the office and their text / chat was not available. 1st thing in the AM I call and request a chat and am directed to receive a text when they are available. After 3 or 4 texts back and forth with a robot posing as a human, they say that I'll need a Carvana Advocate to answer that question. Requested an advocate 15 minutes ago and still no response... A traditional dealership would have been faster, would respond with real people, and would not take up so much of my time.

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GREAT EXPERIENCE

This has got to be the easiest way to buy a car! Everything went so smoothly and without a hitch. Our car was delivered just as promised. It is beautiful and we love it.

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