4.6 of 5stars539 Reviews

Carvana

  • Recommended Lender
    Recommended 93%
Write a Review

Lender Summary

At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.

What they're saying

Ratings & Reviews
539 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Easy, just do your homework

Easy process, prices vary substantially in same models so make sure to look at options Ext. Car was pretty much as described. Very easy pickup.

Phil from AUSTIN, TX

Reviewed in January 2020

WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful

So far so good!

I currently purchaced a vehicle through Carvana and I must say it was the easiest process I have ever encountered when buying one. Customer service has been friendly and extremely helpful throughout the whole process. The delivery driver Jasmine was super nice and answered many of my questions. So far so good and hope it continues.
I was skeptical about buying something I never seen in person or test driven before a large investment and I must say I am happy I did!

Michael from STAUNTON, VA

Reviewed in January 2020

WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful

Made every effort to make it right

Buying the car process was very easy, the car itself had some issues that got my attention immediately, I contacted Carvana dropped it off, after 8 hours the place they took the car to is not an authorized BMW dealer, they recommended a couple dealers, at that point I made some called found that momentum bmw work with silver Rock, took the car there, call silver rock from that point never heard from them again until the car was done. Communication with Carvana was painless, because of my limited use of the car they extended my 7 day to 11 to make sure that im comfortable. I love the car, love the process. No haggling with salespeople. I will say if you purchase a car from them have it thoroughly checked out to make sure everything is fine. No once wants to return a car after 7 days since your initial choice is what you wanted. I will certainly use carvana again.

Ronald from HOUSTON, TX

Reviewed in January 2020

WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

Carvana

Let's answer a few short questions and see what offers Carvana and other lenders may have for you.