Lender Summary
At Carvana, we sell cars, but we’re not car salespeople. We saw a huge problem with how painful it can be to buy a car the traditional way.To fix that, Carvana provides a seamless online car buying experience from A-to-Z. From acquiring, inspecting and certifying high quality pre-owned vehicles, to providing 360 high-resolution photography inside and outside of the vehicle, to providing customers with the option to pick up their purchases from one of our state-of-the-art Car Vending Machines (yes, you read that right) or have their cars delivered to their driveway in as little as 24 hours all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. Carvana also provides customers with the ability to generate real-time financing and warranty options that are tailor-made to individuals with all manner of credit. With no dealerships or commissioned salespeople, we help save thousands of dollars per car in expenses that we pass on to our customers. Recently named Forbes’ 5th Most Promising Company in the U.S., Carvana offers the excitement and culture of a startup with the capitalization and infrastructure of a much more established business.
Somebody needs to get with the inspection team ...
Shopping online is awesome, they provide carfax and they detail everything i need to know about the car. I don't have to deal with a salesman, dealership nonsense or sit there for 5 - 6 hours just to buy a car. Once I decided to purchase a car and finance through Carvana the process took me about 20 min (if not less) - And I did it late at night. They called the next day and said I am good to go. Easiest car buying experience I have ever encountered and they deliver it to my driveway. Talk about convenience!
Now here is where my issue comes in - They advertise a 150 point inspection!! 100% confident in the quality and safety of your vehicle!! Well, I get the vehicle out on the road and noticeable shaking and pulsing of the brakes - this doesn't feel right - i like the car I want to keep it. Now I have to take it to the dealership to get it fixed - all 4 rotors are warped - I take 5 hours out of my day (luckily I was able to do so) to get them fixed and of course they would not cover brake pads so i had to pay for those. I could have traded the car back in, but again I wanted to keep it. And then (I gather from transport) I noticed a chip in the windshield, they schedule a mobile visit to have that fixed. Just a little aggravation considering you're telling me I can trust you because you inspected the vehicle thoroughly.
So the car buying process was very pleasant. The online store could be a a little more user friendly, I was having to log back in frequently and reset my searching parameters. The inspection portion definitely needs to be improved - I would love to not have any issues once my car shows up, I expect it to be safe and driveable. - Trust goes a long way.
One last thing - There are very strong air freshener tabs throughout the car - but i'd rather smell that then somebody else (ya feel me?) - However, I did put on my big boy pants and removed the tabs so the smell would dissipate ... and here I am at the end of day 8 and the smell is just about gone.
Tyler from FLORENCE, AZ
Reviewed in October 2019
Closed with Lender:
YesLoan Type:
Auto LoanReview Type:
Lender Review
Overall Very Please!!!
It was a wonderful experience!! The process was easy, privacy to chose what I want from home, delivery or pick up Awesome!! Look forward to buying my next car from them!!!
Sandra from HOUSTON, TX
Reviewed in October 2019
Closed with Lender:
YesLoan Type:
Auto LoanReview Type:
Lender Review
I wanted to love them but had a rough experience
I hate dealerships, and love good online experiences, so I was really excited about Carvana. Unfortunately, working with them wound up being way harder, and taking way longer, than buying at a dealership would.
I chose to finance through my own bank. Coordinating between the two easily added up to a few hours of phone and hold time.
Carvana then crashed the car I had signed up for when unloading it from the vehicle. While they paid for repairs, their communication throughout the process was pretty lousy (I had to ask for updates, nothing was offered proactively), and what I had been led to believe might take a week or two took over a month to get repaired.
Finally, when I picked up the car, the navigation system was missing an SD card, leaving it and many of the functions on the dashboard inoperable. (Needless to say, this seems way out of line with the rigorous inspections Carvana touts). Even though this was an issue from the moment I saw the car, it was left to me to work with the warranty company to get this repaired-- and they insist that I get the repair through a dealership, so I've now spent a few hours at a real dealership, anyways.
I love the car, and am glad to be in it... but I wish Carvana had lived up to be a better process than they did.
Nathaniel from Charlotte, NC
Reviewed in October 2019
LendingTree Customer:
YesLoan Type:
Auto Loan or Auto RefinanceReview Type:
Lender Review
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
-
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.-
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.