Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
890 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Very Smooth and Easy Transaction

By far the easiest and most pleasureable experience I have had buying a car. Communication was clear at all steps. Couldn't ask for a nicer experience.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Carvana Experience

Sooooo glad I purchased my truck with Carvana. I saved money, time, hassle, and credit inquiries. I was able to buy the truck I wanted with a wide selection traditional dealers do not offer. The staff at Carvana was very professional.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Good overall experience, shipping issues

This was my first purchase with Carvana. The vehicle was damaged by a third-party shipper. While it was not a Carvana issue, it took a lot of phone time and effort to resolve. I would purchase through Carvana again, but post sales service is covered through a third party warranty company, and the coordination left a lot to be desired.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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