4.6 of 5stars641 Reviews

Carvana

  • Recommended Lender
    Recommended 91%
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Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
641 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Liked working with Carvana, only one suggestion....

Great price, great people and customer service. BUT.. they delivered my car on July 4. It was only at delivery that they mentioned that I would have to go to Motor Vehicles to do a VIN inspection and if it wasn't a holiday they would have done it. I spent more than half a day (6 hours) trying to get this done as everything is closed or slow due to Corona. Had they told me this IN ADVANCE I would have scheduled the delivery on a work day. But, I would still use them again, it was easy and the team was very nice.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Carvana Honest Review

So when I looked online as was skeptical as you might be while reading this. Let me tell so far I have nothing but great things to say. Picking any car you want with a vast variety of years, trims and features was great. You can also look to see how much monthly payment and the required down payment would be per vehicle which I think is awesome ! From when I ordered the car I wanted took it took 5-7 business days and arrived at my house and overall great condition. They even give you a $50 gift card in your registration package which arrived 2 days later. I used my gift card to buy some extra cleaning supplies to really keep the car looking great. I took the car the a mechanic before the end of the 7 day period and they give it a solid pass and flying colors. I will be using Carvana again and will continue to tell people and sing their praises based on my experience !!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Better than expected but

the process was simple and quick to be completed. I did mention an issue with the delivery driver but was not contacted by carvana and I reached out but have still not heard back. I would definitely recommend to family members and friends but warn about after purchase contact may be lacking.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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