Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
903 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Presentation is Everything

Everything about my experience was exceptional from the user-friendly website and app to the final delivery. I knew in real-time I had financing but the coolest part was the available vehicles of every make, model, and price range you could imagine. The system on the website was scalable allowing me to search by make, model, and pricing including the price of my monthly payments. When I had a question there was someone I could get on the phone again in real-time. I completed everything online and I only had to pick up the keys and drive off on delivery plus 7 days to test drive unreal. I loved that everything just felt easy no hard sale, 7 days to test drive with the ability to walk away no questions asked made me feel like a winner. Driving up to Carvana vending location equally was spectacular again presentation is everything. It was also staffed with super friendly staff that opened the front door as I stepped out of the car. There was a warmth felt immediately with Richard and his staff making me feel at home. From putting my coin in the vending slot to watching my car travel down the gigantic elevator one wor***.WOW* My Carvana really experience was spectacular and I have a pretty cool car too. Thank You!!!!!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

SHOULD HAVE BEEN A BETTER EXPERIENCE

This is my second purchase from Carvana and I must day I was disappointed. I ordered a vehicle that was delayed a few days before delivery and then delayed again on the day of delivery a few hours before the expected delivery time. With all the delays my trade in value decreased which caused me to have to pay more for a down payment and my payment became due on the current vehicle in which I started getting calls about the 1 day late payment. All in all I was disappointed in the service this time around. I hope all goes with the vehicle that I purchased so I wont have to do an additional review.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

This was an excellent way to buy a car

Their website is really easy to navigate and use to find cars, get a trade in value, and explore their financing options (although I elected to use my credit union it was great to compare rates and monthly payments). They provide in depth detail and pictures of the vehicle and they delivered the car for free to a nearby town. They noticed on the day of delivery a very small chip in the windshield and they notified me immediately and coordinated a repair after the fact at no cost to me. They even left a bag of candy and a windshield scraper for me. Really great dealership. Would definitely use again.

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
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Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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