Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
897 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Loved it!!

The process was easy and transparent. I got a great vehicle for a reasonable price. Which, in today's market, is almost unheard of. I was given a fair price for my trade in and I'm very happy with my current vehicle. Excellent customer service as well.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Medicore expectations

This was my third or fourth purchase from Carvana, and the first time I've had a negative experience. I traded in my old vehicle and that process was amazing and super smooth with no issue. However, taking possession of my new vehicle was a nightmare.
On my original schedule date Carvana was a no call/no show. I called Carvana the night before and the advocate assured me my car was at my local hub ready to be delivered so I took the following day off work to get the car. The scheduled delivery time was 4:00pm and came/went with no call, no delivery. I called Carvana and who left a message for the local hub to call me back. When they did they knew nothing, didn't know where my car was or when I'd get it. When I explained I took a day off work to take this delivery and nobody ever called me to let me know it was late they apologized, but that didn't help the fact that I lost a days pay.
I was rescheduled the following week (7 days later) hoping they'd finally get their act together and find my car. I decided to schedule for pickup this time at the local Carvana vending machine. I scheduled a 6:45pm pickup appointment and once again on the day of pickup I never received any call, text or anything saying my car was really here and ready for pickup.
I headed to the vending machine and fortunately my car was there and things were smooth from there. The car has pretty bad tires that all lose 3-5 psi every nig****.all 4 of them. I emailed repair with no response so I guess I'm just stuck with 4 slowly going flat tires.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Good experience overall

I have purchased multiple cars from carvana and always enjoy the simple way to purchase the car. I have only had a couple issues when it comes time to deliver the car. This time around I did not appreciate their new policy of taking a selfie and texting it to their driver! I am technically sending 90% of my info to a complete stranger's cellphone.... Carvana would not offer any other alternatives to this policy, please keep in mind this is my 4th Carvana purchase, and first time I have to do this. ... I say this with the hope Carvana will review this policy. My car also had a couple of damages not originally mentioned, but they are repairing these...

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Carvana

Let's answer a few short questions and see what offers Carvana and other lenders may have for you.