Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
897 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Carvana Changed My Life :)

My old car reached its last days a bit faster than I expected, so I needed to buy a new car fast. I had a make and model in mind, so I reached out to a few local dealerships by email. Suffice it to say that the offers I received were ridiculous: every offer ended up at the exact same price but with differently named fees. So, I hopped on Carvana's site, and everything went amazingly from there. I spent a few hours browsing--first cars of the make/model I thought I wanted and then some other makes/models. The level of detail about each car was extraordinary--not just price, tax, delivery fee (if any)(, and extra charges (none), but also pictures of every single nick or ding (no matter how small) and the results of a 150-point test. Once I chose a car, I was able to set a convenient delivery date, after which I received a call from customer service walking me through the next steps. I wish I remembered the person's name, as she was awesome. The delivery came when promised, the guy who bough the car was knowledgeable and friendly, and the car was exactly as advertised. I will NEVER buy a car from a dealer again. I wish I needed another car just so I can buy it from Carvana. Thank you, Carvana!

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Little leery at first. But then...

At first it was taking a long time do get everything worked out, but in the end Cavana came through. The first ones to give me a chance finally buy a beautiful car. I LOVE CARVANA!!!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Dissapointed at first but they worked hard to make it right

Very easy process. Dissapointed at first with the vehicle not completely reconditioned and checked thoroughly. Found a personal artifact from previous owner in the center console. Defects found not shown online including well worn tires and one tire having a sidewall cut. Carvana came through and replaced all 4 tires and the defects will be taken care of through their preferred network bodyshop.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Carvana

Let's answer a few short questions and see what offers Carvana and other lenders may have for you.