Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
897 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

It was a fairly easy process

Everything was pretty straightforward, Easy to understand, There was a little delay in pickup but overall. I would buy again.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Carvana is my go to place for car buying

From start to finish. The process was very easy. I got a really fair price for my trade and the price for their vehicle was very comparable. I love how easy it was to buy a car. It was almost like a dream. I was very skeptical of the whole process but they have made me a customer for life. I will come to them for my next car purchase. My wife is even saying she will use them for her next car. Awesome Job. From start to finish. Even the delivery driver was great. Best car buying experience I have ever had. Thank you CARVANA!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

A little bumpy in the beginning but ended up good

Overall, the entire process is extremely easy. Almost too easy that you think something was missed. In my case, it was. Don't 100% believe the inspection they do. We were delivered a car with rust on our brakes and rotors and needing a new hub bearing. Thankfully, Carvana worked with us, extending our deadline to turn the car back into them, if needed, if Silverrock did not help. However, Silverrock did approve all the repairs, even though they are considered "wear and tear" and a few days later we got our car back from the shop good as new. We are happy now, but make sure to take your car as soon as you get it to the shop to get it looked at to make sure any and all issues are fixed right away.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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