Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
902 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Quick and Easy

The process was a lot better than what I originally thought it would be. There were a few hiccups, but at least I wasn't waiting at an actual dealership for hours and wasting my day. There was a small issue with the vehicle which Carvana quickly corrected. The 7-day return period is something I have never seen at a traditional dealership.

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Exceptional experience for a few extra bucks

Let me start off by saying that you do pay a bit more for a Carvana car compared to the rate you could *potentialy* get from a regular dealership (5%-10% more sounds like a good number). However - it is worth it. The car is great, the price fair and the customer service is exceptional. And let us all remember - time is money people. I saved at least 2 work days by buying with Carvana. Highly recommended!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Great Experience for Trade In and Purchase

Very professional and everyone is extremely polite and helpful. Value of purchase and trade in were great and the process was very easy.
Will definitely use the next time I sell, trade-in, and or buy a vehicle.....

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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