4.5 of 5stars715 Reviews
During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.
After going to a couple local dealerships and not finding what I was looking for, I turned to Carvana and found success. It took me a while to take the plunge but when I zeroed in on the car I wanted, the ball started moving and the process was easy and stress free. I’m enjoying my car.
Closed with Lender:
After being frustrated with two different car dealerships I tried Carvana. My son used it and had a good experience. After buying an SUV with Carvana, I won’t buy any other way!
Everything is great, until you get the car
I spent months researching for cars and specifically the buying process through Carvana. Sounded great. I selected a Tacoma that happened to come from New York. I knew there was potential for rust, but I was willing to give it a whirl. The process of selecting a car and proceeding with the purchase was definitely great and easy. And the peace of mind knowing I had 7 days to accept the vehicle was awesome. The car was delivered on the date/time that was scheduled and the delivery person was extremely professional and helpful. I took it for a spin and it seemed great. I checked under the truck and sure enough there was definitely some rust, but it wasn't terrible. I still wanted it checked out by a pro and had scheduled a slot with my trusted mechanic the next morning.
I took the Tacoma in and they put it on a lift and examined the truck. They invited me back while it was in the air and we went over a lot of things. Luckily, the rust wasn't terrible. They said they'd seen Colorado cars in worse condition. And I am capable enough to get under the truck myself with a drill and a wire brush attachment and mitigate what I could (with some oil based rust inhibitor as well). But the real problem came when I told them that Carfax showed no accidents at all, which is a big flag for me, as it should be for anyone. Well, they showed me evidence that this truck in fact had been in an accident. The rear bumper was new. And the spots where the bumper was attached wasn't too clean. There were bolts missing because a couple attachment points didn't exist, whether intentionally cut off due to corrosion or due to damage from the accident.
So I called Carvana... the number I was given if I chose to return the car. I at least wanted to discuss this with them. I was promised a car clear of prior accidents, and I was given a car that had been in an accident. I went through the options on the phone, and ended up on hold with elevator music. The automated voice came on and said that due to a high volume in calls, my wait time was expected to be over 30 minutes. I chose to wait a while. Then after it kept coming back with over 30 minutes, I opted to have them call me back once it was my turn. Well, I never got the call and I never got to discuss this with Carvana. What I find strange about Carvana is you NEVER talk to anyone over the phone during the entire process, whether it be during the delivery phase or after the car is delivered. It's almost as if they want to avoid these exact situations. A 7 day return window sounds great, but it's moot if you're never able to contact Carvana during that window anyway.
So that's how my experience went. I'm still happy with the truck but I'm left with that feeling like I'd been screwed over a bit. I was told one thing and something else entirely happened. You'll get a car with a promise that it hasn't been in an accident.... but it was in an accident. You'll get an opportunity to talk to someone and return it, no questions asked... but you either have to wait in an invisible line for 30 plus minutes, or opt to have a call back which never comes. Proceed at your own risk.
Closed with Lender: