Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
895 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Worst experience I'v ever had.

Would not honor purchase agreement, kept asking for more money down low trade in offer, wanting me to upload same documents several times still have not got my car yet and it's been over 2 weeks can't get anyone to take my calls can't get anyone to return my calls. At first with my trade in there was $0 money down, then it changed to $5000 Then $7000 now it's $6000 ??? Sign contracts after contracts finally had to contact Attorney Generals office. Only gave one star because I had too. If this is how every car buying experience goes I will get a horse.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Multiple reschedule of delivery

Rescheduled my delivery 4 times. I had to constantly change my schedule around them to get the car. When they actually did deliver they were an hour and a half late. Then Car arrived with a cracked windshield.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Good car, horrible experience.

We decided to go with Carvana after not able to find the car we prefer around our nearby dealerships. We received calls from them after business hours for paperwork to be done by our credit union and they had poor follow up with organization and keeping track of our purchase. The day we went in to finance the car at our credit union, they removed the car from our listing and gave it to someone else! So I had to call and rectify that. Half an hour later, another rep called and asked if we were willing to look at another because when it was taken off of our account, another person was trying to purchase it. Mind you, he knew we had submitted everything, transferred the registration, and signing the financing paperwork while we were on the phone! The day the car was supposed to be shipped, I called after a 15 min delay only to find out that they didn't register my car in time so the temporary registration expired and didn't notify me so I can send them an updated one, that took 2 minutes. Had I not called, they wouldn't had told me. The car is fine, we would not go with Carvana the next time though.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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