4.5 of 5stars715 Reviews
During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.
Sold wrecked fleet vehicle, won't help.
2019 Armada had front bumper replaced right before we purchased. (not disclosed) They left the fog lights out and they burned a hole through the bumper on the way home. The headlight was damaged when the front bumper was hit and not replaced. First time it rained, we got dash errors and lost the head light. Housing is filled with water and cracked inside. Paint on bumper peeled off first car wash. Called in before 7 days was up to return the car and they told me to claim issues with Carvanacare (Silverrock). For pre-existing issues from a faulty repair? Now stuck with thousands in repair bills to get the car back to what was originally promised to me. Spent an hour on teh phone setting up a claim, just to have them transfer me to a mailbox that was full and hung up on me. Not happy. Never again Carvana. When things are good, they are good. When bad, Carvana does not support you.
Closed with Lender:
How to you say that during these difficult times you’re working with people affected by the Corona virus, and then you want to charge someone 17.65% on an auto loan? You are nothing but a scam, and no one should be using your company.
Lending Tree pre-approved me with my set terms, yet Carvana is requiring a down payment of $10k plus. If I had that much of a down-payment, I would not even need financing since I could get a car outright for that price.