4.5 of 5stars715 Reviews

Carvana

  • Recommended Lender
    Recommended 91%
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Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
715 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Sold wrecked fleet vehicle, won't help.

2019 Armada had front bumper replaced right before we purchased. (not disclosed) They left the fog lights out and they burned a hole through the bumper on the way home. The headlight was damaged when the front bumper was hit and not replaced. First time it rained, we got dash errors and lost the head light. Housing is filled with water and cracked inside. Paint on bumper peeled off first car wash. Called in before 7 days was up to return the car and they told me to claim issues with Carvanacare (Silverrock). For pre-existing issues from a faulty repair? Now stuck with thousands in repair bills to get the car back to what was originally promised to me. Spent an hour on teh phone setting up a claim, just to have them transfer me to a mailbox that was full and hung up on me. Not happy. Never again Carvana. When things are good, they are good. When bad, Carvana does not support you.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Just Don’t

How to you say that during these difficult times you’re working with people affected by the Corona virus, and then you want to charge someone 17.65% on an auto loan? You are nothing but a scam, and no one should be using your company.

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Frustrating

Lending Tree pre-approved me with my set terms, yet Carvana is requiring a down payment of $10k plus. If I had that much of a down-payment, I would not even need financing since I could get a car outright for that price.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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