Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
895 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Challenging customer service, car had undisclosed issues

Inventory was overpriced due to used car shortage but still found an awesome ride. Unfortunately, my contract was incorrect and it took 8 days and 8 different Carvanna advocates to get it resolved despite it being marked as an "escalated" matter. Very frustrating with minimal follow thru from Carvanna. The car also ultimately had two big issues that were noted as "pass" on the 150 point inspection. Greatful the car was still under basic warranty, otherwise I would've immediately been out $500. About as bad as the dealership at the end of the day - really dulled the excitement of buying my first car.

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Bad communication

Good company. Good inventory and transparency. Bad communication always last minute notice for delays

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

No registration

Financing was super easy. Delivery of my VW Jetta was super easy. I was given temp tags, but was not given a copy of my bill of sale. I have no actual paperwork saying I bought it. The blue folder I was left with says either plates or title & registration paperwork would be sent to me after 7 days. I received a title, but no paperwork. My temp tags expired yesterday. I have no loan documents, no bill of sale or application for registration, or anything that shows what I paid, what taxes were/weren’t paid. I have absolutely nothing. I need the actual paperwork showing I purchased it and for how much, net price, any taxes paid. I have nothing and cannot register the vehicle without it in my state. This is very irritating and could cause me to get a ticket or fine. And it will cause me late penalties. The DMVs in my state are open. There is no excuse for me to not have this car registered by now.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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