Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
895 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

Good experience overall

I have purchased multiple cars from carvana and always enjoy the simple way to purchase the car. I have only had a couple issues when it comes time to deliver the car. This time around I did not appreciate their new policy of taking a selfie and texting it to their driver! I am technically sending 90% of my info to a complete stranger's cellphone.... Carvana would not offer any other alternatives to this policy, please keep in mind this is my 4th Carvana purchase, and first time I have to do this. ... I say this with the hope Carvana will review this policy. My car also had a couple of damages not originally mentioned, but they are repairing these...

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Good overall experience, shipping issues

This was my first purchase with Carvana. The vehicle was damaged by a third-party shipper. While it was not a Carvana issue, it took a lot of phone time and effort to resolve. I would purchase through Carvana again, but post sales service is covered through a third party warranty company, and the coordination left a lot to be desired.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Dissapointed at first but they worked hard to make it right

Very easy process. Dissapointed at first with the vehicle not completely reconditioned and checked thoroughly. Found a personal artifact from previous owner in the center console. Defects found not shown online including well worn tires and one tire having a sidewall cut. Carvana came through and replaced all 4 tires and the defects will be taken care of through their preferred network bodyshop.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
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Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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