4.5 of 5stars716 Reviews

Carvana

  • Recommended Lender
    Recommended 91%
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Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
716 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

Great Experience

After going to a couple local dealerships and not finding what I was looking for, I turned to Carvana and found success. It took me a while to take the plunge but when I zeroed in on the car I wanted, the ball started moving and the process was easy and stress free. I’m enjoying my car.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Happy with my 4Runner

It was a great way to buy a car even during the pandemic. I felt super safe. The 360 view really helps you get to know the car. The vending machine was an experience it’s self. The only thing I was not happy with was the detailing of the car. The was not a 100% clean. I found a spot that then I had to clean myself. I found the exact car I wanted.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Simple and straight foward but have everything ready

This was the most hassle free experience i have ever had in buying a car, both in a private and dealership setting. Car was delivered on time. Just note when doing the actual car buying and trading in a vehicle you must have all your information ready because you are now on a timer. Only way to increase the is via contacting a representative but was hard to get a hold of one. Other than that the car was pre inspected and arrived in the condition as promised.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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