4.5 of 5stars715 Reviews

Carvana

  • Recommended Lender
    Recommended 91%
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Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
715 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 5 star reviews | Show all reviews

Great experience!

After being frustrated with two different car dealerships I tried Carvana. My son used it and had a good experience. After buying an SUV with Carvana, I won’t buy any other way!

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Best experience with used car

Well, this way exceeded my expectation. I was on a marker for a used BMW X5. The model I was looking for was hard to find in a good condition with a good record. First, Carvana gave me confidence that the car I am buying is in good condition and has no hidden issues. There was a delay of one week due to the tire issue. Carvana replaces all 4 tires with new tires and gave me a $200 dollars discount for the delay. What a surprise! Finally, when I got my vehicle, this was just like new. All the imperfections noted by Carvana were almost invisible in real life. The car had no issues at all. It looked like I was owning a brand new car which is 8 year old. In addition, I really like the warranty for 100 days. If the car has major issues. It usually appears in the first 100 days. In conclusion, I visited many dealerships looking to buy a car. Most of them turned me off by their annoying salespeople who were just so pushy to sell me their crappy or sometimes good condition vehicles, but it just the way they sell them sometimes was so annoying. Nothing like this here. Just watch, look at the right parameters and be patient. Cheaper, more options to choose from, good service, warranty, and of course the most important - a brand new car which is only 8 years old. Bravo Carvana!

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Beyond Amazing

I was a little leery at first when I looked at Carvana. However, I am so glad I decided to look into it more. I searched and dug and found the exact car I wanted with way less miles that I expected to find. The financing process was super easy, the deliver was great (and honestly very entertaining), and the car is awesome. I’ve seen some negative reviews and was very critical when I accepted the deliver. I also took it to my local dealership and they said it was in amazing shape. I am so beyond thrilled with the experience. Now all I lack is going on a road trip in my new car!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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