Carvana

Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
895 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 5 star reviews | Show all reviews

Wow!!!

Well the word in my review says it all. This WILL be the new way to buy cars. Other than the higher than normal price for the vehicle (made up for by the convenience), it was a cool experience. Got the exact car I wanted. Car showed up early and had a couple issues not seen on the site but you fill out a warranty claim immediately with the individual who brought the car. I have 0 complaints!!!!! Well done Carvana Well done!!!!!

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Now, THAT is the way to buy a car in 2021!

From start to finish, the whole process was so easy and hassle free. And most of all, it was quite fun! YES! I said it! Car buying experience that is actually "FUN"!
Just make sure that your insurance have your name on it, mine only had my wife's name on it although I'm authorized driver since it wasn't shown on the card. Delivery process took a lot longer than it supposed to. But that's not Carvana's fault so I'm still giving this experience 5 star!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Best car shopping experience to date!

Nothing I hate more than shopping for a car at a dealership and having the process drag on for entirely too long. Never again after shopping with Carvana. The first car I ordered I had some second thoughts about after reading some negative reports on the reliability. I hit cancel before the car was delivered and was never questioned or pressured on my reasoning.
I then purchased another vehicle which checked all my boxes and it was delivered. When the car was unloaded I noticed a dent in the rear passenger side of the car that was not called out in the "hot spots". The associate said, "We offer insurance for this and can have this repaired." Hence, I filed a claim and the dent was fixed by the insurance company (paintless correction) like it never happened. I'm pretty happy with the experience and Carvana's commitment to customer satisfaction.

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

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  • Gold Leaf
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  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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