4.5 of 5stars715 Reviews

Carvana

  • Recommended Lender
    Recommended 91%
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Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
715 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Easiest purchase

The best buying experience ever. Quick and easy.. the car was here in a matter of days, signed some paper work and I was on my way. And I used my 7 days to enjoy my vehicle that I am keeping. And then out of nowhere I get an email from a local body repair shop about repairing some small minor scratches. Which was paid by Carvana!?😀 I’m like ok, I wasn’t expecting that but I’ll take it.. Thx Carvana.👍👍

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Vehicles have more defects than they point out initially

I ended up purchasing a 2017 Hyundai Tucson limited AWD initially and it took almost 3 weeks to get delivered. Not ideal turn around. They failed to ship the title to the hub and had to push my delivery date out. Mind you they waited until the day before my first scheduled delivery to tell me. After finally taking delivery I noticed there was an extreme amount more defects (dings, scrapes, blemishes) than what was listed on the website. Also there was something wrong with the antenna as I got no gps or radio signal. After a couple days I decided I didn't want to deal with repairs and opted to swap the vehicle out. I ordered a 2017 buick regal AWD. Took about another week to get that delivered. Again, so many more scrapes, dents, blemishes than what was identified on their website. Also the detail job was horrible and some idiot got car wax all over the windows! Overall the car was still acceptable after cleaning it up on my own and I decided to keep it.
I have to say though, I'll never buy from them again. They are dishonest about the scratches and blemishes and obviously no one is checking your vehicle to make sure everything works before you get it. They just want your money at the end of the day.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

The experience was great!!!

I truly enjoyed the process and professionalism of all the staff I spoke with. The delivery worker also was very helpful and upfront with some small issues with my automobile. I am recommending everyone to use Carnava!!!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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