4.5 of 5stars715 Reviews

Carvana

  • Recommended Lender
    Recommended 91%
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Lender Summary

During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 

In addition to our 100% online shopping and selling experience that allows all customers to buy and sell their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process even safer. Now, you can get the car you want or cash for the one you have while avoiding person-to-person contact with our friendly advocates. There are some things that can’t be put off. And if buying a car is one of them, know that we’re doing everything we can to help you keep moving while continuing to put your health safety, and happiness first.

What they're saying

Ratings & Reviews
715 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

This is awesome

I went into this with one eye closed. I really thought that it was not going to be a good experience. Not only was I wrong it was way better than expected. The car was even better when delivered and it was already completely registered. If you are sick of dealing with overbearing salespeople then this site is for. Run don't walk to this way of purchasing a car.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Very Easy, Simple and Quick

My experience with Carvana has been wonderful so far starting with applying for financing, picking the car, transport and delivery. I couldn’t believe how easy it was. The car was delivered quickly by a friendly technician who went over the documents with me and unloaded the car at my house. I love the car and am very happy I didn’t go waste my time at a dealership.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Only way I will be buying a car for now

I do a lot of google reviews about food so this is my first for a car. As the title says, this is the only way I will be buying a car in the future as the experience was totally amazing. My previous car was totaled in an accident so I was forced into looking for another car, I had looked around locally but after looking at dealers websites and driving to their lots, I was getting a bit burned out with salespeople trying to sell me a car (not their fault as its their job) so one night surfing the web I came across Carvana's website and jumped into their inventory. Buying a car online, without driving it first seems a little strange but after finding a car I liked, I was able to watch multiple you tube videos and get a feel and understanding for the car and felt I would know if it would fit me.
The buying experience was so easy and Carvana got me into my car within 7 days and I couldn't be happier. Its probably not for everyone but, it worked for me. As a side note, I am in the customer service industry and I have to say, I experienced some of the best customer service I have ever had, anywhere.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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Carvana

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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