3.3 of 5stars65 Reviews

Clearlane

  • Recommended Lender
    Recommended 63%
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Lender Summary

Clearlane powered by Ally is an online platform that helps customers refinance their current vehicle or secure financing should they wish to purchase their leased vehicle. Our powerful digital experience instantly allows customers to choose a loan that suits their individual needs, while still offering personalized help and support along the way for those who need it.

 Why you should choose us 
Clearlane is part of Ally Financial Inc. — one of the largest providers of automotive financing in the United States with more than 100 years in the business. That means you're truly working with industry experts. We also take your privacy and security seriously. You can rest assured that we only ask for personal information that will be used to finance your vehicle — and you can have peace of mind that keeping your information secure is a top priority. 

Added peace of mind 
Clearlane can also help you plan for the unexpected by safeguarding your vehicle and your budget with GAP (Guaranteed Asset Protection) and extended repair coverage.* Even better, we can include this as part of your new monthly payment when you secure your financing. 

* Not available in all states. Some restrictions apply.

What they're saying

Ratings & Reviews
65 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Good
  • Responsiveness
    Good
  • Customer Service
    Good

Review Breakdown

Was a good experience

I was very happy with the professionalism and fast process.
Very easy to work with. Thank you for the prompt response.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Not good

For any reason, I won’t recommended it to anyone- They will do all the paperwork. I have a very bad experience with them.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Fraudulent Broker Service

Last week, I submitted a request to refinance my auto-loan. I immediately received a pre-approval for what seemed to be an unbelievably low rate for a refi, given the current market conditions. I clicked through to their website, where I was asked to provide additional documentation for a firm pre-approval. When I submitted the documentation, I received a notice from my credit monitoring agency that a firm inquiry had posted to my report, confirming other reviews detailing a similar experience.
Given the low rate, I decided to proceed, despite what I saw as a deceptive, at best, business practice (i.e. language about a credit pull was probably somewhere in their fine print). I quickly received a firm approval (email with subject line "Your loan is approved!" with an opening sentence "Hi [my name]! Great news--the lender has approved your loan application!" The email included a hyperlink entitled "Access Your Approval." I linked through, and was required additional sensitive information.
Hours later, I received a phone call from a "Senior Loan Consultant." He indicated that their system was in error, and this is why he made a phone call. He informed me that, due to the errors in their automated system, all loan applications must verified by "consultants" (sales hustlers). He then, very predictably, indicated that the offer I received was incorrect, but Ally, the company that owns clearlane, could offer me a loan at a higher rate (surprise, surprise).
I have never had a service experience so negative that I was compelled to write a review. In fact, the experience was so negative, bordering on illegal, that I have contacted the Consumer Financial Protection Bureau to file a complaint and I am disputing the credit inquiry through the credit bureaus.
I strongly recommend that you stay away from this fraudulent brokerage service.

Hi Alexander, we're sorry to hear you had that experience and will share this with our team for further review.^SK
  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Clearlane

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