3.3 of 5stars65 Reviews
Clearlane powered by Ally is an online platform that helps customers refinance their current vehicle or secure financing should they wish to purchase their leased vehicle. Our powerful digital experience instantly allows customers to choose a loan that suits their individual needs, while still offering personalized help and support along the way for those who need it. Why you should choose us Clearlane is part of Ally Financial Inc. — one of the largest providers of automotive financing in the United States with more than 100 years in the business. That means you're truly working with industry experts. We also take your privacy and security seriously. You can rest assured that we only ask for personal information that will be used to finance your vehicle — and you can have peace of mind that keeping your information secure is a top priority. Added peace of mind Clearlane can also help you plan for the unexpected by safeguarding your vehicle and your budget with GAP (Guaranteed Asset Protection) and extended repair coverage.* Even better, we can include this as part of your new monthly payment when you secure your financing. * Not available in all states. Some restrictions apply.
Was a good experience
I was very happy with the professionalism and fast process.
Very easy to work with. Thank you for the prompt response.
Closed with Lender:
For any reason, I won’t recommended it to anyone- They will do all the paperwork. I have a very bad experience with them.
Closed with Lender:
Fraudulent Broker Service
Last week, I submitted a request to refinance my auto-loan. I immediately received a pre-approval for what seemed to be an unbelievably low rate for a refi, given the current market conditions. I clicked through to their website, where I was asked to provide additional documentation for a firm pre-approval. When I submitted the documentation, I received a notice from my credit monitoring agency that a firm inquiry had posted to my report, confirming other reviews detailing a similar experience.
Given the low rate, I decided to proceed, despite what I saw as a deceptive, at best, business practice (i.e. language about a credit pull was probably somewhere in their fine print). I quickly received a firm approval (email with subject line "Your loan is approved!" with an opening sentence "Hi [my name]! Great news--the lender has approved your loan application!" The email included a hyperlink entitled "Access Your Approval." I linked through, and was required additional sensitive information.
Hours later, I received a phone call from a "Senior Loan Consultant." He indicated that their system was in error, and this is why he made a phone call. He informed me that, due to the errors in their automated system, all loan applications must verified by "consultants" (sales hustlers). He then, very predictably, indicated that the offer I received was incorrect, but Ally, the company that owns clearlane, could offer me a loan at a higher rate (surprise, surprise).
I have never had a service experience so negative that I was compelled to write a review. In fact, the experience was so negative, bordering on illegal, that I have contacted the Consumer Financial Protection Bureau to file a complaint and I am disputing the credit inquiry through the credit bureaus.
I strongly recommend that you stay away from this fraudulent brokerage service.