How does Clearlane work? Clearlane is an online marketplace that connects consumers with auto finance providers to help them refinance their current vehicle or secure financing should they wish to purchase their lease vehicle. Our powerful platform delivers fast quotes and competitive rates, from a trusted network of leading finance providers, along with personalized help and support.
Why you should choose us. Clearlane is part of Ally Financial Inc. - One of the largest providers of automotive financing in the U.S. with nearly one hundred years in the business. That means you’re truly working with industry experts. We also take your privacy and security seriously. You can be assured that we only ask for personal information that will be used to finance your vehicle – and you can have peace of mind that keeping your information secure is a top priority.
Added peace of mind. Clearlane can also help you plan for the unexpected by safeguarding your vehicle and your budget with GAP (Guaranteed Asset Protection) and extended repair coverage.* Even better, we can include this as part of your new monthly payment when you secure your financing.
* Not available in all states. Some restrictions apply.
1. They don't know what they are doing 2. Supervisors are layman 3. They promise all sort of things and let you down My scenario was simple: I needed a finance for my lease buyout and they did a joke out of it. Asked for all sort of things and i furnished them and they promised it will be done in a 4-5 days. Later they asked me to get the payout package twice from Honda and that wasted 2 weeks there and finally came back and said extend your lease for 30 more days as we think by the time your approval of loan takes, you package would expire. Tari was my point of contact and what can i say? All they asked me to do is have Texas temporary license as i was from Illinois, i did that in one day taking leave from my office and later they said, no we need to wait for the actual license to come and that too after 2 weeks of applying my temp license, are you kidding? By the time my car sticker was due to renewal in 30 days, they are concerned that my sticker needs to be renewed immediately, and i did that, they were still not satisfied, are you really crazy? What are you concerned about? Me paying dues or sticker? What if i don't pay even i have all documents? My credit scores are good and i just went to them to save 0.10% and this what i get. Bottom line - They process is time killing and there is no end results. They don't know what they are doing. Save your time and reach out somewhere else
Hi Arun, we're sorry to hear you had that experience and will share this with our team for further review. ^SK
Do not waist your time with these people. you will ending giving up all your personal information and have nothing approved regardless they will always tell you everything is ok. you will get ripoff with your personal data, bank accounts information and time. They knew that my only (one) credit problem since the first time, regardless they continue until get all my personal info at the end they tell me that because of that, but not before they squeezed all info.
I will move forward to a more formal complaint.
Hi Rodriguez, we're sorry to hear you had that experience and will share this with our team for further review.
This was my first time dealing with/arranging this sort of stuff online. The instructions where clear enough. I had to do some of the foot work, which i expected, was not difficult at all. Whenever I need to ask a question, they were easy to get a hold of and get answer(s) from.
Hi Kenneth, thanks for the great feedback! We've passed this along to our team.
After countless emails, phone calls, conversations, etc. with no less than five different company representatives, the refinancing offer for which I was "pre-approved" never materialized. I provided excessive personal information, more than I was required when purchasing a beach house less than a year ago. Extremely poor communication. Some correspondence references Ally, some Clearlane, some another company name. After being sold on a vehicle extended warranty, which was to be added to the payoff amount of my loan (naturally), the interest rate was moved several times as well throughout the process. You are told one thing, then another person takes over, no one returns phone calls or emails. Then, after practically selling my firstborn, I received a letter in the mail with some BS excuse not to fund the loan! This is a scam! Beware! There are many legitimate financing options out there and this is not one of them. A complete and frustrating waste of time. I plan to contact the applicable state regulatory agency as well to file a formal complaint about this shady company and their deceptive trade practices.
BlueHarbor was the perfect choice for me. David Oftedahl was my direct contact. At each step in the process, David listened attentively. He was polite and respectful. We completed the paperwork in record time and my loan was funded within days of my first request.
I was contacted by other lenders, but chose to ignore their bombardment of emails, rude texts and voice messages. Don't waste your time with those other guys. Go straight to the best one, Blue Harbor. And ask for David O. He's the best!
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
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