4.0 of 5 4 Reviews

Consumers Credit Union

  • Recommended 75%
View Rates Write a Review

Lender Summary

Consumers Credit Union has been providing a full array of financial services to people and businesses since 1930. Unlike a bank, you're not just another 'customer' at Consumers Credit Union. You're a Member-owner with a say in what we do. As a nonprofit, we strive to maximize Member savings through lower loan rates, higher deposit rates and lower an fewer fees than compared to banks. Headquartered in Gurnee, Illinois, about 30 miles north of Chicago, and unlike most others, we are an open-to-the-public credit union. Where anyone can obtain our products and services regardless of where you live or work.

Rating Breakdown

What consumers are saying

The BEST in the Biz!

My experience with Consumers Credit Union was EXCELLENT from start to finish! For starters, my application was reviewed and approved the same day, no waiting time and quick delivery of funds. The next day, I was shopping for a vehicle w/ the assurance that funds were available for purchase. I couldn’t ask for a better experience. As a result, I have switched all my banking needs to Consumers Credit Union because this banking is different and is for REAL people. Thank you!

Rhonda from Lorton, VA

Reviewed in November 2018

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review

Poor Customer Service

What would be nice is effective customer service and being able to do a wire transfer without having to wait forever on hold to finally be able to talk with a rep to only end up being added to a queue and get called back after 4:30 and they can no longer do the wire transfer for you and ask you to call back again the next day. Why would i do that only for it to happen again. I am just going to close all my accounts a refinance my loans with someone else the better rates on checking and slightly lower rates on loans is not worth the hassle.

Thank you for delaying closing on my home for another 3 days. Maybe even longer if i have to repeat the above steps.

Brian from Delano, CA

Reviewed in August 2018

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review

Auto Loan

They were very helpful and did everything they said they would do. They also answer the phone and I didn't get a recording. I was very happy with the interest rate and ease of this process.

Richard from Brookfield, WI

Reviewed in April 2018

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review

Amazing

I was amazed how easy it was to get a good interest rate with Consumers Credit Union. Valerie was very helpful and even helped me refinance another vehicle that I had been paying a higher rate on. CCU saved me money and time.

Carol from Quincy, IL

Reviewed in April 2018

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review