Gravity Lending, LLC

Lender Summary

Gravity Lending's extensive experience and vast lender network allows us to explore financing options consumers are typically unable to access on their own. The knowledge and relationships we have earned over the years provides our customers access to the credit and financing options they’ve earned. Our dedicated team of professionals will ensure that our customers will receive the best consumer experience available.

What they're saying

Ratings & Reviews
1106 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

I'm very dissatisfied.

This auto refi took so long to close that the original creditor did not receive the payoff in there me, and added another negative credit hit. To this day, I do not know who the new lien holder is, when the payment is due, show much the monthly pay is. I comlained to the person that first contacted me about the credit hit 6 days ago and asked that he coordinate with the original creditor to delete the negative hit. I've heard nothing to date. As a point of fact, the original lien holder sent me a reminder that my next payment is due. I've never been ignored like this, and I'm about to tell Gravity Lending to pack sand. So, I encourage Gravity Lending to contact me and get this straightened out.
Angry in Arkansas.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Simple process with some cons

Pro: have the option to chat with an agent via test message and not get bombard with spam calls.
Cons: Don't have a well-designed platform to fill out and complete the application online. Need to submit the final application printed via UPS.
The agent was requesting documents to be submitted via text message which doesn't seem very secure to me.
Interest rate may be diff post initial call.
Response is almost instant for new customers, but very slow in responding to follow up questions once the application is complete. So poor customer service for existing customers.
High application processing fees.
P.S. Would consider a diff agent than Brad.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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Gravity Lending, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Gravity Lending, LLC

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