iLending

Easy process

When another refinance site couldnt get it done, ilending was there to get the job done, my loan officer was there every step of the way, and she let me know what was going on. From start to finish I knew everything.

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Amazing experience!

Highly recommend this amazing company for your needs! The process could not have been easier and Keith was right there to answer all of my questions along the way! The process, the professionalism and the rapid processing was beyond my expectations. I highly recommend- Thank you!

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I got what I needed, but the experience was frustrating and misleading. Never again.

The good news, is that I received a phone call from Jim as literally as soon as I completed my initial inquiry online. Within about a day, Jim M. gave me a great quote for my new monthly payment, and my new interest rate-which I am very happy with. What happened next is where it all went wrong: First, after reviewing the forms that needed to be submitted in detail, I sent them off to him-only to find out that he forgot to tell me about one section that needed to be completed. The second time was the trick-but a huge waste of time. He also failed to disclose that 1) there would be a processing fee tacked on to the loan balance, and 2) the credit union where the loan was obtained from requires a bank (savings) account to be opened in my name so that I can first transfer funds to the credit union, and then make payments to my loan from that savings account. When I voiced my concern to him after I learned these details, and after I expressed frustration about the fact that he did NOT review these details with me, all he said in reply was "I'm sorry that you feel that way." A passive-aggressive reply is NOT the way to reply to a person that you withheld information from. Even though he did review the paper applications with me (granted, it was done 2 times because of his error the first time around), so one would think that as he's reviewing that paperwork that he should have given me ACCURATE EXPECTATIONS, and DISCLOSE ALL OF THE DETAILS ABOUT THE PROCESS, such as-"Hey! Just so you know, this arrangement requires that you open a bank account at the credit union. You will need to transfer money to that bank account so that you can make your loan payments, is that OK?" and "The new loan value will be $xxx*.xx, which includes a $x**.xx document fee for our services." I shouldn't have to feel like I need to micro-manage the representative who was hired to serve ME so that I can find out all of the information that I need to know. Like I said at the beginning, I'm happy with the rate and new monthly payment amount. Because of my experience, I will NEVER use iLending DIRECT again should I ever need to refinance an auto loan. Despicable.

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Best experience ever

Very professional and Minh is the best. If you’re going to refinance your vehicle call him he’s very professional and helpful. Thank you for your help

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Excellent Service

Mick was super easy to talk to and really worked hard at getting my car refinanced so that i could remove a co-buyer.

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Very helpful!

I received options and advice to help make the best decisions to meet my needs - very happy with the process and rates!

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Excellent painless experience

Chase was my loan consultant, very friendly and honest. He completely worked to get me a lower interest rate. Excellent Excellent company and loved my loan and Chase!!

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