iLending

Lender Summary

iLending is a nationwide team of professionals who save consumers millions in car payments every year. We offer access to lower rates and terms than are available publicly. What sets iLending apart is that our focus is not on a transaction but on understanding each client situation deeply. We provide a dedicated Loan Consultant who takes the time to understand each unique situation and offers caring, respectful and customized service at every step.

What they're saying

Ratings & Reviews
2052 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

I was lied to

I wouldn’t say it was was an easy process. I wouldn’t recommend this company to friends or family. And I was lied to about receiving money back

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Awful

Didnt process the loan and stole my downpayment money then dont answer phone or emails, avoid at all costs

This review is flagged
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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First time was quick and easier second time nightmare

We had a great experience refinancing with ilending before, this time was different….
This time our assigned loan officer Rosie or Rocio was awful, with communicating. She wouldn’t return our calls or messages, including emails, texts regarding status of loan and if paperwork was submitted. We ending up being 24 days late on our car payment and paying late fees. The process was soo slow that my husbands id expired and we were unable to complete process for another 3 weeks. The whole process was a nightmare. Every time we did end up getting a hold of Rocio and we asked why it took so long (after two weeks of calling, main line leaving messages) to respond she stated she had days off. Eventually we called and stated to just stop the whole process because we hadn’t heard back and had no idea who our new loan was with, in addition we were receiving info from a credit union we have never heard of.
We definitely will not be using Ilending again after our last process. Poor communication from this loan officer.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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iLending

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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