iLending

Lender Summary

iLending saves clients an average of $145 a month on car payments. We are the most trusted in the industry with the most mature and easy process. We handle the details so you can rest easy and enjoy more control of your finances after working with us.

What they're saying

Ratings & Reviews
2394 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

False advertising

They promise rates but will not be able to follow through with their adds and do hard inquiries. Their customer service is horrible and can’t give you straight answers.

Hello! We need to gather some additional information from you in order to locate your file and work on a resolution. Could you please provide us with the name on your account that you used when working with our loan consultants? From there, our Customer Service team will be able to review your comments and work with you toward a resolution. Thank you for the opportunity to investigate this manner. Thank you!
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Super slow and super intrusive

VERY invasive, asking for things that are only asked when one is getting a security clearance. Also extremely slow to get done. The rate wasn't even better than my existing rate, but I had to change lenders and they were 2nd best. Definitely would not recommend them. If I had to do it all over again I would have kept looking. I was in a hurry and just chose them to get it done, but I could have kept looking for probably another month and found someone with a lower rate that got it done faster (and less intrusively) than these clowns.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Horrible

This company is horrible they never return phone calls you can never get a hold of anybody nobody has a voicemail setup nobody returns emails and when you call the main office they give you the same run around that they do at the center. When you ask to speak to a manager they see all that manager in that area is unavailable but you cannot speak to any other manager in that call center. Just all around crappy company

Hello! We need to gather some additional information from you in order to locate your file and work on a resolution. Could you please provide us with the name on your account that you used when working with our loan consultants? From there, our Customer Service team will be able to review your comments and work with you toward a resolution. Thank you for the opportunity to investigate this manner. Thank you!
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

iLending

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

iLending

Let's answer a few short questions and see what offers iLending and other lenders may have for you.