iLending

Lender Summary

iLending is a nationwide team of professionals who save consumers millions in car payments every year. We offer access to lower rates and terms than are available publicly. What sets iLending apart is that our focus is not on a transaction but on understanding each client situation deeply. We provide a dedicated Loan Consultant who takes the time to understand each unique situation and offers caring, respectful and customized service at every step.

What they're saying

Ratings & Reviews
1616 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Terrible

Thank God I got a lower rate for my car loan and monthly payment, but my overall customer service experience with them was horrible. They couldn’t give me the right information, communication was terrible. I sent in the same form 3 times because they gave me the wrong information. The time frame in which the process took was entirely too long and I had to make another unnecessary payment to my last lender in the interim. In their defense the loan officer was polite but the whole experience was a pain and I was quite frustrated for about a month and so stressed I almost went to another company. In the end, thank God I finally got a lower monthly car payment, because I can’t thank Ilending. After all, it’s the new loan who gave me the lower rate.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Not what I expected.

I was told I needed $2600 down payment on my refinance of my $30,500 Auto loan. I didn't even need a down payment when I bought the truck 6 months earlier. But i figured at least the $2600 would lower mt loan to $25,900. Nope the $2600 went to fees and i still ended up refinancing MORE then i originally owed. The loan was $31,600. Very disappointing then they wouldn't tell me the name of the bank who did the refinance until after the deal was done. It ended up being Hughes Federal credit union and after looking at the reviews they are a 2 star customers have horrible complaints about this bank.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

I got what I needed, but the experience was frustrating and misleading. Never again.

The good news, is that I received a phone call from Jim as literally as soon as I completed my initial inquiry online. Within about a day, Jim M. gave me a great quote for my new monthly payment, and my new interest rate-which I am very happy with. What happened next is where it all went wrong: First, after reviewing the forms that needed to be submitted in detail, I sent them off to him-only to find out that he forgot to tell me about one section that needed to be completed. The second time was the trick-but a huge waste of time. He also failed to disclose that 1) there would be a processing fee tacked on to the loan balance, and 2) the credit union where the loan was obtained from requires a bank (savings) account to be opened in my name so that I can first transfer funds to the credit union, and then make payments to my loan from that savings account. When I voiced my concern to him after I learned these details, and after I expressed frustration about the fact that he did NOT review these details with me, all he said in reply was "I'm sorry that you feel that way." A passive-aggressive reply is NOT the way to reply to a person that you withheld information from. Even though he did review the paper applications with me (granted, it was done 2 times because of his error the first time around), so one would think that as he's reviewing that paperwork that he should have given me ACCURATE EXPECTATIONS, and DISCLOSE ALL OF THE DETAILS ABOUT THE PROCESS, such as-"Hey! Just so you know, this arrangement requires that you open a bank account at the credit union. You will need to transfer money to that bank account so that you can make your loan payments, is that OK?" and "The new loan value will be $xxx*.xx, which includes a $x**.xx document fee for our services." I shouldn't have to feel like I need to micro-manage the representative who was hired to serve ME so that I can find out all of the information that I need to know. Like I said at the beginning, I'm happy with the rate and new monthly payment amount. Because of my experience, I will NEVER use iLending DIRECT again should I ever need to refinance an auto loan. Despicable.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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iLending

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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