iLending

Lender Summary

iLending is a nationwide team of professionals who save consumers millions in car payments every year. We offer access to lower rates and terms than are available publicly. What sets iLending apart is that our focus is not on a transaction but on understanding each client situation deeply. We provide a dedicated Loan Consultant who takes the time to understand each unique situation and offers caring, respectful and customized service at every step.

What they're saying

Ratings & Reviews
2052 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Rough experience

I had to keep jumping through hoops over and over. The representative was always away from the phone. And my payoff was at $28,000 a little more. But had to finance more that $30,634.00 to refinance. NOTHING was explained to me and have not received any forms showing any information about the payoff or the cost of the refinance. I am not happy with this process. Where did the more than the $2,300.00 go? And why was the payoff not equal to the refinance??????

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

My agent did not honor my request

Adam Kravets was my agent and when he asked me what I was looking in my new loan, I told him that I wanted to lower my rate $100 dollars monthly. After securing a rate of $94 off a month, Adam started to add ( WITHOUT MY PERMISSION) perks which brought my monthly savings down from $94 to $38. Adam who refinances an auto loan to only save $38/month?? I told him I did not want any add-ons and he dropped some of them but not all of them. I don't understand why he would not honor my request. Ilending was a good experience but Adam Kravets ruined it for me.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Terrible

Thank God I got a lower rate for my car loan and monthly payment, but my overall customer service experience with them was horrible. They couldn’t give me the right information, communication was terrible. I sent in the same form 3 times because they gave me the wrong information. The time frame in which the process took was entirely too long and I had to make another unnecessary payment to my last lender in the interim. In their defense the loan officer was polite but the whole experience was a pain and I was quite frustrated for about a month and so stressed I almost went to another company. In the end, thank God I finally got a lower monthly car payment, because I can’t thank Ilending. After all, it’s the new loan who gave me the lower rate.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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iLending

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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