iLending

Lender Summary

iLending saves clients an average of $145 a month on car payments. We are the most trusted in the industry with the most mature and easy process. We handle the details so you can rest easy and enjoy more control of your finances after working with us.

What they're saying

Ratings & Reviews
2394 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Misleading

I was told previous lender received check in time that I wouldn’t be charged a November payment by them, but I was.

Hello! We need to gather some additional information from you in order to locate your file and work on a resolution. Could you please provide us with the name on your account that you used when working with our loan consultants? From there, our Customer Service team will be able to review your comments and work with you toward a resolution. Thank you for the opportunity to investigate this manner. Thank you!
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Starting to wonder

I received a piece of mail regarding refinancing at a much better interest rate so I decided to take them up on their offer. Was orginally turned down, which they sent the offer to me, so I contacted them to review the decision they had given me. The loan officer finally got me approved which was good. Then calling to check my current lender, I found out it had not been paid off. I signed loan documents 8/17/22 and still today 9/7/22 it has not been paid off yet so now Im looking at two loan payments, not one. Cannot reach anyone yet today to get this straightened out. I've had to follow up things myself to catch these errors. The people are friendly but not getting things done.<br />

Hello! We need to gather some additional information from you in order to locate your file and work on a resolution. Could you please provide us with the name on your account that you used when working with our loan consultants? From there, our Customer Service team will be able to review your comments and work with you toward a resolution. Thank you for the opportunity to investigate this manner. Thank you!
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Rough experience

I had to keep jumping through hoops over and over. The representative was always away from the phone. And my payoff was at $28,000 a little more. But had to finance more that $30,634.00 to refinance. NOTHING was explained to me and have not received any forms showing any information about the payoff or the cost of the refinance. I am not happy with this process. Where did the more than the $2,300.00 go? And why was the payoff not equal to the refinance??????

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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iLending

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

iLending

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