iLending is a nationwide team of professionals who save consumers millions in car payments every year. We offer access to lower rates and terms than are available publicly. What sets iLending apart is that our focus is not on a transaction but on understanding each client situation deeply. We provide a dedicated Loan Consultant who takes the time to understand each unique situation and offers caring, respectful and customized service at every step.
Starting tbe process was great and they were very attentive. During the process though had some communication breakdowns and they didn't answer my questions or get back to me quickly. After wrapping everything up they called and asked for a review and asked if I got my payoff letter yet... I hadn't (still haven't received it) and they were like thanks for the review, but did nothing for the payoff letter. Why ask and do nothing? Not impressed or overall upset, but will probably use someone else next time.
Tyler from Albuquerque, NM
Reviewed in February 2021
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
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(3 of 5)stars
Recommended
Overall it was a good experience
My beginning and mid part of the process went well. At the end of it I didn’t receive my closing call or any information when my refinance was final. I still haven’t received any information by any means about my refinance.
Travis from Albany, IN
Reviewed in December 2020
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
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(3 of 5)stars
Good experience
The only problem I had is the company you hooked me up with had an exhorbatant rate and my credit score is 680! Can’t you screen companies or banks based on credit?
Brian from Bellmawr, NJ
Reviewed in October 2020
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
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(3 of 5)stars
Recommended
It was a tolerable turn down
easy to try again for another chance to refinance. Customer service agent was pleasant and gave good insight.
Ronnie from Winchester, VA
Reviewed in September 2020
LendingTree Customer:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
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(3 of 5)stars
beware of extras
this company was good at getting our refinance but we told them we didnt want gap or extra warranty on our new vehicle. they did it anyway. we are trying to cancel cause in our contract it states we can cancel at anytime. we are now getting the run around and we feel like we are being forced to keep it
david from Medford, OR
Reviewed in December 2019
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
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(3 of 5)stars
Easy to work with, but too pushy
I went through iLendingDirect to refinance my car loan. The process was easy and they helped me find a lower rate, but in the end, I decided not to go with them for one reason. They were way too pushy in trying to get me to add GAP insurance and an extended warranty to my auto loan, which would have added about $4000 to my existing loan. Here's how they operate. They'll find a lender with a somewhat lower interest rate, but the loan length will be a 7 year loan, so of course the monthly payments will be less. Then when they tell you how much lower the monthly payment will be, they try pushing on the GAP and warranty. I would have used them, but in the end, they were just too pushy and wouldn't let it go, so I just stop returning their calls and emails. It became frustrating to deal with them. I finally found a local place with a decent interest rate, and they weren't pushy at all in selling GAP and a warranty. I said no, and they just said ok. That was that.
Alan from Minneapolis, MN
Reviewed in November 2019
Loan Type:
Auto Refinance
Review Type:
Lender Review
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(3 of 5)stars
Recommended
OK
I was contacted right away after filling out the form on lending tree. My income as a registered nurse, as well as my good credit score should not have been any issue on refinancing. I was quoted 7.49%, although it is lower than my current rate this is not something I would accept especially with current rates around 3-4% for people with similar profiles to me. Great customer service, at least for the several minutes I was talking, but not so great rate.
Brianna from Boston, MA
Reviewed in August 2013
LendingTree Customer:
Yes
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(3 of 5)stars
Just looking for lower rate
Customer Service was excellent and quickly responded to my emails. Was looking for a lower rate around the same or lower life of loan. Had current service contract and Gap, but lender wanted us to buy theirs and cancel our current ones. Offers they gave us were lower aprs but longer terms, so in the long run we weren't saving money, because we were paying for more months.
LknFlowerr from Southern Ca,
Reviewed in May 2013
LendingTree Customer:
Yes
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(3 of 5)stars
Check my approval for a loan
New car I got
Janis from L.a Ca,
Reviewed in December 2011
LendingTree Customer:
Yes
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iLending
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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