iLending

Lender Summary

iLending is a nationwide team of professionals who save consumers millions in car payments every year. We offer access to lower rates and terms than are available publicly. What sets iLending apart is that our focus is not on a transaction but on understanding each client situation deeply. We provide a dedicated Loan Consultant who takes the time to understand each unique situation and offers caring, respectful and customized service at every step.

What they're saying

Ratings & Reviews
1799 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Poor Customer Service and No Follow-Up

I was contacted by Vance Rogers the same day I submitted my application. I contacted Vance with a voice mail that evening and an email reply the following Monday morning. Waited to hear something back. I did not hear anything back, not even a status update. I had to call the representative's cell to get a response. He said he was out of office but I was not aware. When I told him I replied to his email, he referred to me as "oh, you're the one with the collections, right?" I didn't do well with money management in college but geesh. He said he will get back with me if they need anything else. Thought they needed an interview and VIN verification? Still haven't heard anything back. I read reviews, and was hesitant because many mentioned they wanted you to buy GAP and extended warranty in order to get approved. I already have these for my vehicle. Overall I think I dodged a bullet, I wouldn't want to deal with a company that is hard to get in contact with and has horrible customer service from the start.

  • LendingTree Customer:

    Yes

Fleet Financial

I worked with Lisa B. at Fleet Financial. Lisa was awesome to work with. She helped me through the process, told me everything that I needed to complete the loan, and was extremely responsive in getting back to me. I felt like she wanted my business and was working to earn my business - not just taking my order.

She explained the various options that I would have in completing the loan and then helped me get the best loan.

Two thumbs up and five stars for Lisa!

  • LendingTree Customer:

    Yes

Great

I worked with Lisa Burnham from Fleet, She was great, responded quickly, contacted throughout the week, and on weekend. 1st year Self employed, cut my interest in 1/2! Process was pretty simple, only took a week. Thank you!

  • LendingTree Customer:

    Yes
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iLending

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

iLending

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