4.7 of 5starsRead Reviews
iLending is a nationwide team of professionals who save consumers millions in car payments every year. We offer access to lower rates and terms than are available publicly. What sets iLending apart is that our focus is not on a transaction but on understanding each client situation deeply. We provide a dedicated Loan Consultant who takes the time to understand each unique situation and offers caring, respectful and customized service at every step.
Poor Customer Service and No Follow-Up
I was contacted by Vance Rogers the same day I submitted my application. I contacted Vance with a voice mail that evening and an email reply the following Monday morning. Waited to hear something back. I did not hear anything back, not even a status update. I had to call the representative's cell to get a response. He said he was out of office but I was not aware. When I told him I replied to his email, he referred to me as "oh, you're the one with the collections, right?" I didn't do well with money management in college but geesh. He said he will get back with me if they need anything else. Thought they needed an interview and VIN verification? Still haven't heard anything back. I read reviews, and was hesitant because many mentioned they wanted you to buy GAP and extended warranty in order to get approved. I already have these for my vehicle. Overall I think I dodged a bullet, I wouldn't want to deal with a company that is hard to get in contact with and has horrible customer service from the start.
I worked with Lisa B. at Fleet Financial. Lisa was awesome to work with. She helped me through the process, told me everything that I needed to complete the loan, and was extremely responsive in getting back to me. I felt like she wanted my business and was working to earn my business - not just taking my order.
She explained the various options that I would have in completing the loan and then helped me get the best loan.
Two thumbs up and five stars for Lisa!
I worked with Lisa Burnham from Fleet, She was great, responded quickly, contacted throughout the week, and on weekend. 1st year Self employed, cut my interest in 1/2! Process was pretty simple, only took a week. Thank you!