J.D. Byrider

Lender Summary

J.D. Byrider is America's largest used car franchise and finance company with over 165 locations nationwide. We offer far more than just transportation—our customers get a safe and reliable car with simple on-site financing, affordable payments and low-cost car care. They also get the security of knowing we’ve helped 1.2 million customers over the more than 25 years we’ve been in business.

What they're saying

Ratings & Reviews
25 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

  • 5 Star
    (24)
  • 4 Star
    (0)
  • 3 Star
    (0)
  • 2 Star
    (0)
  • 1 Star
    (1)

Great experience. Our contact (Jordan Baum) was awesome! Extremely helpful and customer oriented.

Jordan Baum was awesome! He contacted us frequently and addressed all issues and concerns completely.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Do not buy from them!

Let’s get to the POINT. DO NOT BUY A CAR FROM THEM! JD Byrider sold me a LEMON. The car has died multiple times since I purchased it, but now it has been dead for 3 months. CNAC is the company that finances the cars, and I refused to pay another cent for this LEMON. JD/CNAC wants the car back so they can attempt to resell it to another unfortunate person. READ BELOW FOR DETAILS.
JD byrider location: 7200 McKnight Rd, Pittsburgh PA 15237
Agent: Lana Smithbower
Car: Ford Taurus/ 2005
Total paid: $9897.36
Remaining balance: $5233.45

Current Value (KBB): $535- $2,006
Or $1,271 if sold to a private vendor
I REPEAT, THE CAR IS DEAD SO IT’S NOT EVEN WORTH $1,271

I purchased this car late November 2015 (within the last few days of the month). I left the JD Byrider around 7 pm and the first thing I noticed was how dimmed the lights were. I could barely see in front of the car. THAT SHOULD HAVE BEEN A RED FLAG but I was 22 years old and it was my first car. The next morning the car would not start. I guess it was a battery problem. I should’ve returned it, but my coworker gave me a jump so I just wrote it off. 2 MONTHS LATER Jan 2016 the car started randomly shutting off (Especially when I stopped at red lights). Since I bought this car I’ve had it jumped multiple times, 5 times (that I remember).

Issues
During the 1st and 2nd winters (12/2015-3/2016 & 11/2016-3/2017).
1. The rear defroster didn’t work, and I barely could see out the back window
2. There was a gasket leak in the front driver foot well
o Causing the driver’s side floor to be wet (also wet when it rains during the spring)
o The moisture from the gasket leak would cause ALL the windows to randomly fog while driving (NOT SAFE/ AND VERY SCARY)
May 1st 2017 I finally replaced the exhaust pipe- (car was making a crazy sound when I pressed the gas)
3. Apparently this pipe was cracked and developed to a hole by the time I noticed it
o Piped would have ripped off while driving if NOT TREATED
o It was the Cat back exhaust
July 31 2017 the transmission went-
4. The first shop I had it towed to said “it would be a waste of his time to work on, b/c it wasn’t worth it”
5. I paid to get it towed elsewhere and had it replaced there

These are some of the MAJOR problems I had with this LEMON. But there are more OOP cost not listed.

Total OOP COST: $2,737.15 (WHICH IS MORE THAN THE CAR IS WORTH!)

I HAVE RECEIPTS OF ALL THE OOP COST AND WILL GLADLY SHARE WITH JD/CNAC if they would like. DO NOT BUY FROM THEM. This was my first car, and that is the only reason I worked so hard at maintaining it. I worked 4 different jobs (at the same time) during the time I’ve had this car. So arguing with CNAC/JD was not my mindset. But IM OVER THIS CAR. AND I REFUSE TO PAY THEM ANOTHER DIME!

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review

Being a beginner

Being a beginner, I had a lot of questions and the people was more then happy to answer them.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review
×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

J.D. Byrider

Let's answer a few short questions and see what offers J.D. Byrider and other lenders may have for you.