LightStream

Loan impossible

You will be wasting your time with them. They say loan uncomplicated but actually its complicated. First time I applied they said they can't verify our income. Really, they couldn't even verify our income from our paystubs. I told them I have rental income & provided them leases which didn't satisfy them. I talked to them and they advised me to re-apply. They should have called me to ask questions to verify info but they didn't. Reapplied, they asked so many questions. My wife was teaching the class but I asked her to call them as they insisted to talk to her. They talked to her specifically for 15-20 mins. We answered all questions. They lady seem satisfied but still they denied us the loan. We were approved for 4% by the dealer but were shopping for better rate. I have never been denied any loan but they denied me too. I have 820 credit and six figure income. Pls. don't waste time with them.

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Stay anyway from sparkling pre-offer

I applied through lending tree and was pre-approved. Went though the approval process with LightStream and denied. Was just approved for mortgage refinance through Lending Tree recently and have a good score according to lending tree but now I have an inquiry and no auto loa***.why even pre-offer if they just deny. Awful!

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Fantastic experience

A fantastic experience. Quick online application, email within 30 minutes asking for a copy of recent pay stub and copy of drivers licence. Scanned and uploaded them, email within another 30 minutes that loan was approved at a great rate for a used vehicle we wanted to buy as a gift for our son. Funds transferred to bank account first thin me t morning as it was late in the day when I applied. Couldn't be easier. Started process at 7 PM and approve by 8 PM. Wow. Great

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I don' t understand this company.

My credit score is 825 across the board.
Income high $xxx,K/years.
Asset around 1M

Got denied for purchase a Porsche 911.

I am Asian and have accent, the guy on the phone was rude.

They Counteroffer $50K with 2.24%, Ridiculous, Unacceptable!!!
I got approved at dealer for the same rate and full finance. Wasting time.

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Easy after we figured out what was wrong.

Had a good experience after they figured out that I made an error on the application. Approved within an hour once rectified. Finance balance on a new car purchase.

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Best rate and experience

I am one of those people that rarely write reviews but couldn't do this after my great experience. I applied in the evening on a Monday and was advised that I would hear the next business day once underwriting was in the office. I would say by 9 am the next morning I had my approval for a used unsecured auto loan for 1.74%!!! That is an amazing rate and I know being an underwriter for consumer loans myself! The process was simple and I had my money by Wednesday morning with no extra fees. I couldn't even get as good of a rate or customer service from the bank I work at (and underwriters who sit right next to me) if I had tried. For information purposes I had no car loans at the time, small credit card balances (always paid in full but balance always showing as constantly using) 750-780 credit score, two first mortgage loans, 1 home equity term loan. Guessing that debt to income was around 40% as I am not sure what credit card payments showed. About 20k liquid assets and 50k in 401k assets, 32 years of age.

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Almost too good to be true

Now granted, I have excellent credit (800+) and the amount wasn't a crazy amount, but from the time I clicked submit on my application and uploaded the required paycheck/pay sheet documentation, my approval was approved in about 2.5 hours. Then I decided to change the original terms (from 48m/$40K to 60m/$35K) and that took a bit less. You pick they payment date you want to start the AutoPay deduction and that's it. Cash wired to your account next business day - which means you have an added bonus of the registration starting off "clean" with no lien having to be registered. It could not be any easier.
Even if I wanted to find something that I didn't like about it - I can't honestly say that I can. I didn't see a phone number to call anyone, but they were very responsive when I sent in an e-mail asking how long it would take to make a determination on the new terms (I sent the e-mail at the 1:50 hour mark, and got a response 2 minutes later that it was already approved). Very impressive. I even pointed some friends their way who were looking for similar financing options.

All that leaves now is waiting to see how the whole AutoPay process works and hopes that goes without issues.

The only thing that might explain some of these terrible reviews is that Lightstream offers $100 if not completely satisfied. Thus far, I will not be able to take them up on their offer.

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