4.2 of 5329 Reviews

LightStream

  • Recommended Lender
    Recommended 71%
Write a Review

Lender Summary

LightStream is the nation’s premier online consumer lender, and a division of SunTrust Bank. We offer low-interest, fixed-rate loans of $5,000- $100,000 to people with good credit, and a refreshingly simple online loan process. No fees.

What they're saying

Ratings & Reviews
329 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Good
  • Responsiveness
    Good
  • Customer Service
    Good

Review Breakdown

Showing 2 star reviews | Show all reviews
(2 of 5)

Poor customer relations

The application process was not clear, and the customer/loan rep. was condescending.

We appreciate you providing feedback on your experience and regret that you did not have the best experience with our process. We will forward your feedback to the appropriate area in order to ensure that your concerns are addressed. If you have additional questions, please contact us directly.

  • LendingTree Customer:

    Yes

  • Loan Type:

    Auto Loan or Auto Refinance

  • Review Type:

    Lender Review
×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

LightStream

Let's answer a few short questions and see what offers LightStream and other lenders may have for you.

Continue

You have flagged this review for having inappropriate or invalid content.
This action requires your confirmation.