Loan Monster

Lender Summary

Sometimes financing can be scary and loans can be a monster to take on by yourself. Rates can be too high and it seems like money is just disappearing in the dark.  The Guide Finance Group presents “Loan Monster.” Loan Monster is evolving the way the auto finance world moves. Loan Monster is a company where innovation is the heart of its growth, in which people are able to be free and independent. Loan Monster’s rapidly expanding national presence continues to unite both people and lenders. We are dedicated to providing industry leading customer service. We work hand in hand every step of the way to help you save money. Loan Monster is here to take on monster rates and monster loan payments. There is nothing scary about saving money! Fight monster rates and payments with Loan Monster.

What they're saying

Ratings & Reviews
30 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Lied about sending refund

I purchased a gap contract through them. After delays and stalling tactics, I was told a check was sent to my new financier for the refund of my gap contract. They check never arrived. They no longer return messages. I am pursuing legal action and doing everything I can to ensure others are not ripped off by this fraudulent company.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

High pressure sales - Unprofessional

After several days of going back and forth on some terms, we were given a 3 hr deadline in which to make a decision or the entire deal was off the table. A customer should have every right to shop around to compare products/services without a looming 3 hr deadline.. no company representative should ever disrespect a client. With a FICO score north of 720, and annual income above 160K, we have plenty of options and will not be bullied into making a hasty decision. Alan is one of the worst sales people you will deal with. Beware and shop more reputable financial institutions.

  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Friendly and easy

I was a little fearful of being buried in calls and emails after submitting my request generally. Loan Monster had someone follow-up right away (even on a holiday) and it was very friendly and low-key. Even suggested that I could send along a few pieces of information and clarification by text. Worked smoothly. Within a day we had everything lined up, one phone call to review loan options, documents sent for electronic signature and everything was complete. An absolute delight, exceeded all of my expectations and I would highly recommend.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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