New Roads Auto

Lender Summary

New Roads Auto Loans is a direct to consumer auto loan company. We specialize in financing customers with an open or discharged chapter 7 bankruptcy, low credit score, prior repossession, collection accounts and charge offs.  Best of all, our auto finance program does not require any down payment, that's right ZERO down payment.  We can finance you into a new or used vehicle from any dealership in your area--no private party transactions  Our staff not only helps you secure financing for your vehicle, we also help you locate, shop for and buy the right vehicle at the right price.  We have financed over 800,000 vehicles through our parent company since 1991. New Roads Auto Loans is rated BBB A+ and we are listed on the NASDAQ stock exchange under CPSS. We are not a loan broker or lead generation company, we ARE the LENDER. We make auto loans directly to you!!

What they're saying

Ratings & Reviews
30 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

  • 5 Star
    (27)
  • 4 Star
    (0)
  • 3 Star
    (0)
  • 2 Star
    (0)
  • 1 Star
    (3)
Showing 1 star reviews | Show all reviews

Angry Customer

Never upfront about fee's or pricing then at 19% i was turned down, Very poor at communication and making every customer feel there getting the best deal

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Very Poor Communication

Very disappointed with the lack of communication. My agent will not return my phone call. I couldn't recommend this company to anyone. They tell you that you have been approved for a loan, only to make you jump through all their hoops. I was promised a call back by customer service but that never happened. I would recommend you find another lender rather than dealing with New Roads Auto.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review

Buyer Beware! Horrific Experience!

My boyfriend and I were looking at trucks to buy for him. We both applied individually for a loan with New Roads. The truck he wanted to purchase was over the amount that I was approved for so I asked Wanda if it would be better if we used his loan approval for the truck since it would be for him and it would cover the entire amount. Wanda said that she would submit it under my name and it the cost of the truck would be okay, and it should be approved anyway. I sent all the necessary paperwork to Wanda along with the buyer’s order. The next day she informed me that I was not approved for the amount of the loan I needed to purchase the truck. Since my boyfriend was approved for a higher amount, I then forwarded the necessary paperwork along with the buyer’s order for the same truck to Wanda for his loan. My boyfriend called to verify she received the paperwork for the loan and then Wanda told him that he could not purchase the truck and he would have to apply again? It makes no sense since he had already applied and was approved. She said we would have to apply together.? We are not married, but they were forcing both of us to be on the loan.? If I had been able to purchase the truck under my name, then I solely would be responsible so If anything happened, I would be able to trade or sell the truck and pay off the loan. If my boyfriend purchased the truck, he would solely be responsible for the loan for his truck. If we purchased the truck together then I would be stuck with a truck I don't want and can't drive and would need his approval to sell it which could possibly end up in a court dispute. I makes no sense that we would be forced to be on the loan together when we are not married, and I would not be driving it. Both Jenny and Wanda went back and forth with my boyfriend and I and they were spewing lies. Wanda and Jenny told me my boyfriend told them he was buying the truck for me which is an outright lie. They knew the truck was for him right from the start as in the original discussion I had with Wanda about his loan approval with New Roads which was a higher amount. True incompetence on their part. I was extremely aggravated because no one was listening or understood what was what happening with the entire situation. Not to mention I was at work at the time. After several frustrating attempts to resolve the situation, I was hoping to get someone there with common sense, so I called and asked for a manager by the name of Rick. He never returned my or my boyfriend’s phone calls. Then I received an email from him saying he would not be able to approve either loan due to our vulgarity? That id fine since I would not use or recommend them anyway but what type of manager does that without getting the entire story? He sent me an email and in the email he stated that we were being recorded. I sent him an email asking him to pull up the recording of my conversation with Wanda and Jenny to get a better understanding of our frustration. That won't happen I am sure of it. This company is horrific to deal with and the incompetence is truly amazing. Buyer beware! I would NOT recommend this company!

  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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