NMLS# 710945

OpenRoad Lending

Lender Summary

For over 10 years, OpenRoad Lending has helped hundreds of thousands of customers save over $100/month on average by refinancing their auto loan!* 

OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a 3-time Dallas/Fort Worth Best and Brightest Company as well as a 2018 Best and Brightest National winner.  *see site for details

What they're saying

Ratings & Reviews
76 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

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  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Lied about being available in my area

Was told that they would be able to help me and that they are available in all 50 states. Was denied because they were not available to refinance in my state.

  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Not very happy…

Not very happy. I will very openly admit, I was a bit distracted due to an unforeseen illness and waited a bit longer than I should have to start the refinancing process. Once I got everything in, my loan was handled quite fast which was great. In fact everyone I spoke with other than my loan officer was pleasant. However, MY loan officer Ellie Rodriguez was awful. I don't know if she is new or something but she gives off the vibe that she has no idea what she's doing. Initially she set me up with the wrong loan term. I requested a 60 month and she set me up for a 72 month (which would have screwed me out of hundreds of dollars in interest) I had to ask her 3 separate times for it to be changed. Eventually I called in and someone else fix it because she didn't. Then there was a system error that wouldn't send out the emails to my husband (co-signer) so I had to stay on the phone with another (very pleasant) agent for over an hour until he was able to receive the emails to sign documents because surprise, Ellie wasn't answering my emails. I was told I could email her directly if anything was incorrect or if I had any questions and I honestly don't think she answered a single valid question for me. After everything was complete I received an email from her stating everything was done. I had one final question because the company I was sublet to was not lining up with the information I was given. Instead of answering my question she forwarded me her last email... which didn't even begin to answer my question. I'll be 100% honest I had 2 friends who were looking to refinance their cars and I told them to steer clear of this company and it really has everything to do with Ellie. I wish I had a more efficient loan officer because I feel like this would have been such a better experience if I were paired up with literally anyone else.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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