Lender Summary
Great Service
I had read many negative reviews about this company and honestly it made me nervous. I went through rate genius and the process was pretty painless. They communicated well and were reasonably quick. After it came time to make my first payment I had to call and get my account number to sign up online. None of the negative stuff in the reviews happened. The man was very polite and got my info loaded for me no problems. Perhaps people should pay their bills on time if they don’t want collectors calling them, funny how that works right.
Greg from MORICHES, NY
Reviewed in August 2019
Expected better
Relentless phone calls, texts, and emails from multiple companies for my business, for a week. Closing documents sent within a week after, wasn’t disclosed all costs before, asked for income/employment verification after documents were returned signed and notarized (which they lied about the request in the documents). Payoff was delayed 2 weeks after they verified receipt of income and employment verification, resulting in a short payoff. I had to make an additional payment to my previous loan holder to finalize the payoff. Two stars for lower rate.
Katie from HILLIARD, OH
Reviewed in August 2019
Good experience fast courteous
The staffing was helpful it was a wonderful experience the only thing that would make it better is if the agent assigned to you got back to you quicker instead of the customer calling so much to get a returned call. But I’m sure each agent has a lot of people assigned to them.
Lillian from INDIANAPOLIS, IN
Reviewed in August 2019
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
