NMLS# 1003417

4.5 of 5stars935 Reviews

rateGenius

  • Recommended Lender
    Recommended 92%
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Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle. 

What they're saying

Ratings & Reviews
935 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Not great!

Very dragged out long process! Bad communication! Probably the worst refinance I’ve ever done. It did get completed . But not in a timely manner. Very inconvenient.

Thank you for your feedback. Because we always strive to provide our customers with excellent service and communication, we are disappointed to hear that your experience with us was anything less than perfect. We are aware of certain opportunities for improvement within our follow-up processes and responsiveness, and we are actively working on ways to improve both our organizational and technological infrastructure to better fit our customer's needs. Furthermore, our process should be quick and easy, and clearly here that was not the case. We'll research this internally to identify what went wrong so that we don't repeat this again. We understand how this can be frustrating, and we sincerely apologize for any stress, confusion, or inconvenience. Thank you again for your feedback and we hope to have the opportunity to work with you again in the future.

Shaun from OHIO CITY, OH

Reviewed in January 2020

WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful

Very professional staff

I was completely satisfied. Everything he said to me he did! I’m new to the process but they helped me through it.

Brandon from FORT WAYNE, IN

Reviewed in January 2020

WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful

It was an excellent expierence

I will use rate genius again and again and will refer my friends and family. Very please with the quick response and help along the way with my loan officer and assistant, very profession and courteous.

Tammy from COLUMBUS, OH

Reviewed in January 2020

WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
WAS THIS REVIEW HELPFUL?
0 People found this helpful
0 People found this not helpful
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