NMLS# 1003417

rateGenius

Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.

What they're saying

Ratings & Reviews
1017 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Protracted process, ended up with fees from the lessor

Overall the process was fine. However, it took a very long time to close, with documents having to be redone multiple times. The instructions were not super clear and each time they asked for new docs, I had to get the hard copies to a UPS store. I started the process on 10/15 and it closed on 11/22. I think docs had to be resent 5 times. I ended up owing more than $100 in lease fees because it did not close before the lease ended. I asked if the company could help me with the fees and they refused. Like another customer reports: the rate was good, but don't expect it to close quickly.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Really fast, professional, good follow-up

Excellent online portal, with status updated throughout the day. Responsive. I would highly recommend. I was able to refinance my car, get the loan documents, and a check issued to my old lender/lien holder in 5 days. They were prompt, had good email, and text/phone follow-up. I received answers to my questions. They understood the urgency of refinancing to get my co-borrower off my loan in no time flat. Very quick, very efficient. By being a broker and working with lenders, they were able to get me qualified for 2.49% APR. Some other companies told me the lowest I could get was over 5%! rateGenius was impeccable, and honest.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Lease buyout

As I understand it, lease buyouts are a bit tricky. That being said, the process went okay. I think the person assisting me was a bit inexperienced because I had to go back and forth repeatedly with documents. The big picture wasn’t ever explained to me so there were several gaps of non communication that left me in the dark about loan status. I think the rate was competitive but next time I will just go locally to a bank.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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rateGenius

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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