NMLS# 1003417

4.5 of 5stars976 Reviews

rateGenius

  • Recommended Lender
    Recommended 91%
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Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle. 

What they're saying

Ratings & Reviews
976 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Definitely bait and switch

They told me it would be 6 percent but approved me for a higher rate. I was not offered extended warranty and I had to submit paperwork 4 times. I was not pleased and though they found a lender, I’m not happy with the results at all. Just be careful before you let them run your credit.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Terrible Process, Good Result

The entire process felt like I was getting scammed, from sloppy paperwork, "system errors," many things recorded incorrectly, and most items going unexplained. Then there was the multiple times I was asked to sign documents, and when the link was followed there would be no documents to sign. Then the guy I was talking to would tell me to make sure I was using Chrome (as if I didn't understand the first time he explained it to me to use Chrome) then I would magically get an email sent right after the one telling me to use Chrome, and it would have the documents. The only reason I continued through the process was because I had read reviews that explained my exact situation, but all being resolved eventually. And it all was resolved eventually, and my interest rate is much better than before refinancing. Maybe my loan officer was incompetent, and had I been assigned to someone else, the process would have been more professional.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Prepayment

Although the process went smoothly it was not clearly explained (or mentioned at all) that paying off early would actually cost more. You’re paying the computed interest regardless of when you decide to pay off the loan. Buyer beware I guess. Beyond that no complaints.

Hello, thank you for your feedback. Though we're glad that the process overall was smooth and easy, we're disappointed to hear that we could have better explained the costs/benefits of your refinance offer. At the beginning of every refinance, we ask our customers whether they are primarily motivated by a lower payment or a lower interest rate. This determines the types of offers that we present to our customers. Most of the time, customers who need to lower their payment are pleased to receive a loan that might result in a slightly longer payoff, as it helps them in the present. However, we have equally-important priorities; to save our customers money, and to keep them informed about every aspect of their refinance. Because it seems we didn't meet the second goal, we'll relay this feedback internally to understand ways that we can improve here. We sincerely apologize for any inconvenience, stress, or confusion that we may have caused, and we hope to have another opportunity to work with you in the future.
  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Loan
  • Review Type:

    Lender Review
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rateGenius

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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