NMLS# 1003417

4.5 of 5stars977 Reviews

rateGenius

  • Recommended Lender
    Recommended 91%
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Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle. 

What they're saying

Ratings & Reviews
977 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Your consider a one time customer.

Because I refinanced with them a year before and now I am looking for a better rate, they will not look for better options for me. They did not even call me to info. I had to call them to inquire.

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

Good rate- poor representatives

Rate Genius did a good job on the rate but when it comes to customer service, theya re terrible. There were too many people involved and no one knew what the other one was doing. They messed up the title documents and tried to blame me then I had to spend a lot of time trying to fix it. The employees do not seem knowledgeable and one of them even tried to blame me for the fact she sent the title to the wrong place. I would not use them again at all.

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

No contact

No contact till I called. Never was contacted back. Went with other lender.

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review
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rateGenius

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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