NMLS# 1003417
RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.
Incompetent and terrible communication
Seriously one of the worst experiences I’ve had with any company, in any line of business. The entire process to complete an end of lease purchase took approximately 8 weeks! As a result I went past the end of my lease term. This was after initially being quoted and “approved” for a loan within the first day or two. After that it was a complete headache. It quickly became obvious that the individuals I was “working” with were grossly incompetent and/or immensely overloaded with work. Days would go by without hearing anything. More than once I got an email at the end of their workday on a Friday telling me they’d look into what was going on. Calling them is a joke—I never got anything but voicemail. Once I received a request for docs that were obviously regarding someone else’s loan. Multiple times I was asked for information and documentation I’d already previously provided. Things only got done after I demanded to speak with supervisors/managers. I should have walked away from the whole thing. Ultimately my loan got done, but under no circumstance would I recommend the painfully ironic Rate Genius to anyone.
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Sadly, not a decent first impression.
I called and explained that I had a LendingTree match for an auto refi. The person who took my call didn't seem to care at all, not really trying to help me out. Perhaps he was having a rough day.
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Complete mess plus a little bait and switch
I thought I was just about done with my loan with rateGenius and the whole process has become a complete mess. Requests for the same documents multiple times, this version you sent isn’t good enough, “we need a live signature for this. Sorry we forgot to tell you “
The nightmare doesn’t end. On my way out now to get second set of POAs because they didn’t like the first set. Everything in the middle of a pandemic.
Also need to mention that even though they had the best rate it was.75% higher than the quote from lending tree because “we don’t offer that rate on that type of loan”. Just a little Bait and switch.
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The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
