RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.
Sadly, not a decent first impression.
I called and explained that I had a LendingTree match for an auto refi. The person who took my call didn't seem to care at all, not really trying to help me out. Perhaps he was having a rough day.
Complete mess plus a little bait and switch
I thought I was just about done with my loan with rateGenius and the whole process has become a complete mess. Requests for the same documents multiple times, this version you sent isn’t good enough, “we need a live signature for this. Sorry we forgot to tell you “
The nightmare doesn’t end. On my way out now to get second set of POAs because they didn’t like the first set. Everything in the middle of a pandemic.
Also need to mention that even though they had the best rate it was.75% higher than the quote from lending tree because “we don’t offer that rate on that type of loan”. Just a little Bait and switch.
Misleading and not honest
They wasted my time and gathered all my financial information only to quote a sky high 7% over 72 months. I rejected their loan and agent hangs up. Sour grapes if you ask me.