RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.
Protracted process, ended up with fees from the lessor
Overall the process was fine. However, it took a very long time to close, with documents having to be redone multiple times. The instructions were not super clear and each time they asked for new docs, I had to get the hard copies to a UPS store. I started the process on 10/15 and it closed on 11/22. I think docs had to be resent 5 times. I ended up owing more than $100 in lease fees because it did not close before the lease ended. I asked if the company could help me with the fees and they refused. Like another customer reports: the rate was good, but don't expect it to close quickly.
Tim from Greenbrae, CA
Reviewed in December 2021
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
Definitely bait and switch
They told me it would be 6 percent but approved me for a higher rate. I was not offered extended warranty and I had to submit paperwork 4 times. I was not pleased and though they found a lender, I’m not happy with the results at all. Just be careful before you let them run your credit.
Tkia from Harvest, AL
Reviewed in May 2020
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
Terrible Process, Good Result
The entire process felt like I was getting scammed, from sloppy paperwork, "system errors," many things recorded incorrectly, and most items going unexplained. Then there was the multiple times I was asked to sign documents, and when the link was followed there would be no documents to sign. Then the guy I was talking to would tell me to make sure I was using Chrome (as if I didn't understand the first time he explained it to me to use Chrome) then I would magically get an email sent right after the one telling me to use Chrome, and it would have the documents. The only reason I continued through the process was because I had read reviews that explained my exact situation, but all being resolved eventually. And it all was resolved eventually, and my interest rate is much better than before refinancing. Maybe my loan officer was incompetent, and had I been assigned to someone else, the process would have been more professional.
Tanner from Milford, IA
Reviewed in March 2020
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
Prepayment
Although the process went smoothly it was not clearly explained (or mentioned at all) that paying off early would actually cost more. You’re paying the computed interest regardless of when you decide to pay off the loan. Buyer beware I guess. Beyond that no complaints.
Hello, thank you for your feedback. Though we're glad that the process overall was smooth and easy, we're disappointed to hear that we could have better explained the costs/benefits of your refinance offer. At the beginning of every refinance, we ask our customers whether they are primarily motivated by a lower payment or a lower interest rate. This determines the types of offers that we present to our customers. Most of the time, customers who need to lower their payment are pleased to receive a loan that might result in a slightly longer payoff, as it helps them in the present. However, we have equally-important priorities; to save our customers money, and to keep them informed about every aspect of their refinance. Because it seems we didn't meet the second goal, we'll relay this feedback internally to understand ways that we can improve here. We sincerely apologize for any inconvenience, stress, or confusion that we may have caused, and we hope to have another opportunity to work with you in the future.
Nick from Long Beach, NY
Reviewed in December 2019
Closed with Lender:
Yes
Loan Type:
Auto Loan
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
OK
I got a lower rate but took 8 hard hits to my credit report, one Credit Union hit my report 3 TIMES. They need to make that VERY CLEAR so consumers know up front their process. I won't use them again or recommend them.
Thanks for your feedback. Though we're glad that we were able to get you into a better rate and find you savings, we're sorry to hear that you're disappointed in the credit pull process. Any time you're shopping for credit, each lending institution will pull your credit. However, there's good news - multiple credit pulls for the same type of credit within a short period of time will only count as one on your credit report. Even when it's from different institutions, only the first pull will count. This might take a few weeks to reflect on your credit report and credit score, though. You can read more about that on our website. We're sorry for the inconvenience, hope that we were able to clarify things for you, and we look forward to working with you in the future.
Carolyn from West Palm Beach, FL
Reviewed in December 2019
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
Mixed feelings
The refinancing process was easy, but they tend to be borderline pushy with the over abundance of text and email. Even once the process is over.... at least 4 reminder emails to review them. After deleting 3 I thought it would be clear I wasn't interested..... the additional ones led to this 2 star review
Hi there, thank you for your feedback. Because we seek to ensure that our customers receive the best possible experience, we are disappointed to hear that yours was anything less. It's never our intention to be annoying or pushy with our communications, and we apologize for any inconvenience or stress that we caused. Thanks again for your valuable feedback and we hope to have another opportunity to work with you in the future.
Stephen from Fall River, MA
Reviewed in October 2019
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
Expected better
Relentless phone calls, texts, and emails from multiple companies for my business, for a week. Closing documents sent within a week after, wasn’t disclosed all costs before, asked for income/employment verification after documents were returned signed and notarized (which they lied about the request in the documents). Payoff was delayed 2 weeks after they verified receipt of income and employment verification, resulting in a short payoff. I had to make an additional payment to my previous loan holder to finalize the payoff. Two stars for lower rate.
Hello, thank you for your feedback. We're so sorry to hear that your experience with us didn't meet your expectations. We strive to provide our customers with a quick and easy refinance process, and clearly here that was not the case. We will research this matter internally to understand what happened and identify opportunities for improvement that allow us both to ensure that this doesn't happen again and to better serve our customers in the future. We understand your frustration and we sincerely apologize for any inconvenience, stress, or confusion that we may have caused. Thank you again for your review and we hope to have another opportunity to work with you in the future.
Katie from Hilliard, OH
Reviewed in August 2019
Closed with Lender:
Yes
Loan Type:
Auto Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
Never again.
I was asked multiple times to resubmit paperwork that I'd already done (somethings 3 times). No one seemed to connect with each other and share information or correct things that were not correct. Once I'd been approved and contacted them with some additional questions I never heard a word back. They ignored multiple emails and texts. Never did get called back. Did not inform me that I could get a refund on my GAP insurance (found that out through another loan company). Things were not explained well. Too much a rush rush deal. Would not refinance through then again. Communication is terrible with Rategenius.
Rose from Dayton, MN
Reviewed in May 2019
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
Poor service
When using this service you get a loan officer that is completely overloaded with the amount of loans each of them have to process. So if you need to talk to them quickly it is nearly impossible, which is irritating when you are dealing with something that is time sensitive. They did however get me a refinanced loan in the end.
Justin, thank you for your feedback. Though we're glad we were able to help you, we're disappointed to hear that your experience with us was anything less than perfect. We are aware of certain opportunities for improvement within our follow-up processes and responsiveness, and we are actively working on ways to improve both our organizational and technological infrastructure to better fit our customer's needs. We understand how this can be frustrating, and we sincerely apologize for any stress, confusion, or inconvenience. Thank you again for your feedback and we hope to have the opportunity to work with you in the future.
Justin from New Market, MD
Reviewed in November 2018
LendingTree Customer:
Yes
Loan Type:
Auto Loan or Auto Refinance
Review Type:
Lender Review
Do you want to flag this review?
(2 of 5)stars
starrguy01
At first my customer service rep was extremely helpful and responsive. I was originally told that the process should take two weeks. Then she disappeared for a week. After a week of non-responsiveness she said she had been out sick and that we could wrap the process up that week. Another week was spent submitting more documentation, and then my service rep disappeared for another week, this time for jury duty. Over a month into the process I then received an email saying that everything was finished, but now i needed to pay $250 because my payoff amount had changed. My payoff amount changed because my rep missed the window for payoff because she was non responsive. Rate genius is good at finding you a lender, but terrible at the follow up and communication. I still haven't finished the process and am now considering tossing in the towel
Michael, thank you for your feedback. Because we always strive to provide our customers with excellent service and communication, we are disappointed to hear that your experience with us was anything less than perfect. Our process should be expedient, easy, and leaving our customers feeling informed and aware of every step of the process. Clearly here that was not achieved.Though we always encourage our customers to remain in good standing with their previous lenders until the process is complete, we could have done a better job of communicating what to expect. We will further research this matter internally to ensure that this situation is not repeated. We sincerely apologize for any inconvenience, confusion, or stress, and we hope to work with you again in the future.
Michael from Jersey City, NJ
Reviewed in May 2018
LendingTree Customer:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
×
Thank you for sharing your experience
Here are a few tips for writing a top-notch review for a company in our marketplace:
Do
Don't
rateGenius
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
rateGenius
Let's answer a few short questions and see what offers rateGenius and other lenders may have for you.
