rateGenius

4.5 of 5starsRead Reviews
Recommended 90%

4.5 of 5starsRead Reviews
Recommended 90%

Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.

What they're saying

1043 Reviews Ratings & Reviews

(4.5 of 5) 1043 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(816)
4 Star

(108)
3 Star

(23)
2 Star

(24)
1 Star

(72)

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Showing 3 star reviews | Show all reviews

(3 of 5)

Took too Long!

Overall a good experience. My service agent (Adrian R) did a good job. Underwriting was slow and required a second review process by the lender. The whole process took over 1 month to close, which added stress and inconvenience to me, despite me informing Rate Genius that I need to close by 8/30, my loan closed late 9/15.

Closed with Lender:

Yes
Loan Type:

Auto Loan
Review Type:

Lender Review

(3 of 5)

Lease buyout

As I understand it, lease buyouts are a bit tricky. That being said, the process went okay. I think the person assisting me was a bit inexperienced because I had to go back and forth repeatedly with documents. The big picture wasn’t ever explained to me so there were several gaps of non communication that left me in the dark about loan status. I think the rate was competitive but next time I will just go locally to a bank.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(3 of 5)

Not great!

Very dragged out long process! Bad communication! Probably the worst refinance I’ve ever done. It did get completed . But not in a timely manner. Very inconvenient.

rateGenius Response

Thank you for your feedback. Because we always strive to provide our customers with excellent service and communication, we are disappointed to hear that your experience with us was anything less than perfect. We are aware of certain opportunities for improvement within our follow-up processes and responsiveness, and we are actively working on ways to improve both our organizational and technological infrastructure to better fit our customer's needs. Furthermore, our process should be quick and easy, and clearly here that was not the case. We'll research this internally to identify what went wrong so that we don't repeat this again. We understand how this can be frustrating, and we sincerely apologize for any stress, confusion, or inconvenience. Thank you again for your feedback and we hope to have the opportunity to work with you again in the future.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(3 of 5)

Recommended

Ok, but sure did not meet the ratings

Took a significant amount of time and then the loan was for more than my payoff amount because it took so long to process. I hate being told by people when I am not pleased that their reviews are great. Kind of a lousy customer service response. They did get me a good rate though.

rateGenius Response

Hi there, thank you for your review. Though we're glad to hear that we were able to get you a better rate and find you savings, we are disappointed to hear that your overall experience with us didn't meet your expectations. We strive to provide our customers with excellent service and communication, and clearly here that was not the case. The process should be quick and easy, and it appears that there were some snags during your particular refinance. Additionally, we agree that responding to a customer's woes with "we have great reviews" isn't really addressing the issue. We understand your frustrations, and we sincerely apologize for any inconvenience, stress, or confusion that we may have caused. We'll relay this feedback to our customer service team and to our loan officer managers to ensure that we make the necessary adjustments to our process in order to better serve our customers. Thank you again for your feedback, and we hope to have another opportunity to serve you again in the future.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(3 of 5)

Recommended

Fast, simple, but stand your ground

The process was fast and simple. I did have to deny their first offer that had a higher interest rate than what I wanted. They did find me a lower rate. I just wish they would find the lowest interest rate without me having to ask. So remember to always demand better terms than the initial offer.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(3 of 5)

Recommended

It was OK

The process was easy , but the loan officer was had to get ahold of which left a sour taste. Also she was short with answer and acted like she was put bugged by my question.

rateGenius Response

Hi there, thank you for your feedback. We're so sorry to hear that your experience with us was anything less than perfect. Though we're glad that the process was easy, we definitely never wanting our representatives to leave a bad taste in your mouth! We will address this matter internally and will take necessary action to ensure that your experience is not repeated. We apologize for any inconvenience, stress, or confusion that we may have caused. Thank you again for this valuable feedback and we hope to have another opportunity to work with you in the future.

Closed with Lender:

Yes
Loan Type:

Auto Loan
Review Type:

Lender Review

(3 of 5)

Recommended

Issue with Closing

Our initial customer service rep was fantastic. We went through the entire process and the lender dropped our financing for no apparent reason. She went to her boss and was able to get the process completed and refinanced our car loan. She saved us so much money and mad the experience so much better. If she had not worked so hard we would have just walked away with a very bad experience.

LendingTree Customer:

Yes
Loan Type:

Auto Loan or Auto Refinance
Review Type:

Lender Review

(3 of 5)

There ok

Added on a extended warranty that i didn't want, had to jump through hoops to get it cancelled.

LendingTree Customer:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(3 of 5)

Recommended

Poor Organization

The rates are great, customer service was terrible. The loan office on my account never would contact me if he needed something. I had to call continuously to find out if everything was ok. It's been 2 months, the loan is closed and I'm still having problems with late fees from my lease pay off. They were so disorganized and didn't pay the late fees they said they would pay towards Honda even though it was the loan officer's fault that it took so long to close on the loan.

rateGenius Response

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will research this matter internally to determine what happened in order to ensure that your experience is isolated. We can assure you that this is not indicative of our typical customer experience, and we sincerely apologize for any inconvenience, stress, or confusion. Thank you again for your review and we hope to have the opportunity to work with you again in the future.

LendingTree Customer:

Yes
Loan Type:

Auto Loan or Auto Refinance
Review Type:

Lender Review

(3 of 5)

What out for hidden fees

Well I got approved got a good rate and that’s where it went down from there. Let me explain my loan is 6 percent. They offered me a 3:5 sound great no? Well then they want to sell extend warranty plans . I declined them he told me they have a protection plan on the loan that has to stay on it protecting the car if it gets wrecked. That’s fine if your upside down on your car but I am clearly 10k in the good. Anyways isn’t that what car insurance is for ?I then told him if he got rid of that protection plan I do the loan. He said he call me back yea never got a call.

rateGenius Response

Joseph, thank you for your review. We are glad that we were able to get you a lower rate, but we are disappointed to hear that your overall experience was anything less than perfect. We'd like to hear more about what happened. GAP Waivers are an optional add-on to the loan, so never want our customers to feel forced into purchasing it. Additionally, our loan officers should be responsive and eager to facilitate your loan, so your comments are concerning. Please email us directly with your application number or first and last name so that we can research this matter further and make it right.

LendingTree Customer:

Yes
Loan Type:

Auto Loan or Auto Refinance
Review Type:

Lender Review

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Lender Summary

What they're saying

Review Breakdown

Showing 3 star reviews | Show all reviews

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